This topic

unbelivable ........ beyond belief ·

stomper1 — Tue, 27 Oct 2020 21:01:03 GMT

ive had a poor service since the start of my contract which was February slow speed every evening ,drops less then half the speed, I was told that it was the dslam which was causing it

not only my home but other too ,soon ill be seeing next February

it annoys me but makes me laugh at the same time when I see the bt adverts on tv saying your get full speed around the house when the cant even get full speed to my house

Re: unbelivable ........ beyond belief ·

imjolly — Tue, 27 Oct 2020 21:37:28 GMT

Run btspeedtester with an Ethernet connection and post results first when speed is OK and then again when speed low

Re: unbelivable ........ beyond belief ·

stomper1 — Tue, 27 Oct 2020 22:05:08 GMT

done it so many time on here and nothing changed since the install ,

Re: unbelivable ........ beyond belief ·

imjolly — Tue, 27 Oct 2020 22:12:14 GMT

Your choice Without the information I doubt you will make any progress which I thought was the reason for posting again. First time BT could not find any congestion problems with your line

Re: unbelivable ........ beyond belief ·

stomper1 — Tue, 27 Oct 2020 22:14:16 GMT

Re: unbelivable ........ beyond belief ·

imjolly — Tue, 27 Oct 2020 22:18:28 GMT

The dslchecker confirms you have a great 80/20mb connection being max for fibre 2. It does not give any information about download speed

Re: unbelivable ........ beyond belief ·

stomper1 — Tue, 27 Oct 2020 22:20:27 GMT

plus when I use the bt speedtest checker it just constantly doing the down load speed and doesn't move over to the upload speed

Re: unbelivable ........ beyond belief

stomper1 — Tue, 27 Oct 2020 22:22:30 GMT

it dose show the line inpackted

Re: unbelivable ........ beyond belief

stomper1 — Tue, 27 Oct 2020 22:32:15 GMT

3 miutes testing and it never went over to the upload test

Re: unbelivable ........ beyond belief

stomper1 — Tue, 27 Oct 2020 22:44:01 GMT

just done a test on the bt web site

Re: unbelivable ........ beyond belief ·

stomper1 — Wed, 28 Oct 2020 17:06:08 GMT

if bt couldn't find any problem 1st time round why is that bt had to come clean to ombudsman and tell them what was causing the fault

Re: unbelivable ........ beyond belief ·

stomper1 — Wed, 28 Oct 2020 18:06:49 GMT

39 views and not one response nearly has bad as my internet

Re: unbelivable ........ beyond belief ·

NeilO — Thu, 29 Oct 2020 08:49:20 GMT

Hi, @stomper1 I'm really sorry to see you're still having issues with your broadband speed. Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk and if its a Smart Hub go to advanced settings then technical log information.

You've mentioned the Ombudsman have been previously involved in this, did they provide a ruling on the matter?

Re: unbelivable ........ beyond belief ·

stomper1 — Thu, 29 Oct 2020 13:34:40 GMT

hi neil
I will send that info over later, but my problem is only in the evening has I stated before during the day my internet fine ,I had a email from john stating the problem lay's with the dslam

Re: unbelivable ........ beyond belief ·

imjolly — Thu, 29 Oct 2020 14:06:14 GMT

when you posted previously the mods checked and could not find any congestion problems with your line. maybe that has now changed and posting btspeedtester results when connection is ok then again when bad to show the drop in performance will enable mods yo look at your problem again

should post results here not messaging mod

Re: unbelivable ........ beyond belief ·

stomper1 — Thu, 29 Oct 2020 14:14:43 GMT

bt had to provide what causing the problem and bt had pay me back money, but its not about the money I just want a reliable service in the evening I cant use two pc if one downloading at less then 2,5 meg
takes ages to load some web pages and when you know that during the day I can reach 68 download

Re: unbelivable ........ beyond belief ·

imjolly — Thu, 29 Oct 2020 14:16:26 GMT

posting good/bad btspeedtester results will highlight your case

Re: unbelivable ........ beyond belief ·

stomper1 — Thu, 29 Oct 2020 14:18:30 GMT

this is the message I got from Moderator...... Hi stomper1, thanks for the update. I've chased this with the broadband team helping me with this case. They have confirmed that a fault with the DSLAM has been identified and other users are affected. The fault is now with our suppliers. They have told me that this will not be a quick fix but I'll keep you updated when I know more. In the meantime if you need to check on it's progress with me just drop me a PM and I'll be happy to check on the progress for you. cheers John

Re: unbelivable ........ beyond belief ·

stomper1 — Thu, 29 Oct 2020 14:23:43 GMT

I understand with the present times of covid and that it wouldn't be a quick fix but I think ive been quite fair and that why I never carried on from the last time

Re: unbelivable ........ beyond belief ·

stomper1 — Thu, 29 Oct 2020 21:43:29 GMT

tested tonight