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Upgrade

McG — Wed, 28 Oct 2020 19:11:48 GMT

Hi,

Can any moderator order an upgrade for me? The bt chat doesn't seem available and it seems impossible to get through on the phone.

I got a personalised email offer to my email offering 500mb FTTP for 54.99. However when I click upgrade now and try to purchase this after confirming my bt account number it says the offer is not available to me as I am an existing customer.....what is going on?

Thanks

Re: Upgrade

pippincp — Wed, 28 Oct 2020 19:31:38 GMT

Give the FTTP team a ring tomorrow. 0800 587 4787

Re: Upgrade

McG — Wed, 28 Oct 2020 23:21:03 GMT

To be honest, this isn't the first time this has happened, if they can't make their upgrade system work properly I'm not going to waste my time holding on a phoneline.