This topic

BT 900 slow speed

Ajbreen85 — Wed, 28 Oct 2020 19:31:41 GMT

Hi all,

I had BT 900 broadband installed yesterday and when I run a speed test I'm getting about 90mbps not the 900mbps or 450mbps which is the guaranteed speed. Has anyone else had this problem and know how to fix it? I tried calling the helpline but gave up after 48 minutes on hold!

Re: BT 900 slow speed

pippincp — Wed, 28 Oct 2020 19:35:07 GMT

How are you testing your speed, wired or wireless? Which speed test are you using? Fast.com is recommended for an ethernet connection.

Re: BT 900 slow speed

Keith_Beddoe — Wed, 28 Oct 2020 19:38:47 GMT

Possibly a confusion between megabits and megabytes per second?

Re: BT 900 slow speed

pippincp — Wed, 28 Oct 2020 19:41:54 GMT

@Keith_Beddoe Possibly that's why I asked how and which test .

Re: BT 900 slow speed

Ajbreen85 — Wed, 28 Oct 2020 19:43:40 GMT

Thanks but there's no confusion they advertised and sold me BT 900 the fastest connection in the UK and I'm getting BT 900 the most mediocre connection in the UK. I previous had virgin 100mbsp and it averaged at 110mbps, this connection isn't even close to thoes speeds and is only 10% of what has been promised.

Re: BT 900 slow speed

Ajbreen85 — Wed, 28 Oct 2020 19:45:21 GMT

Hi thanks for the quick reply, I'm testing on WIFI using speed test pro. I know a wired connection would be faster but 810mbps faster?? It can't be that different surely.

Re: BT 900 slow speed

Ajbreen85 — Wed, 28 Oct 2020 19:47:30 GMT

Hey guys,

Also upload speed is faster than download??

Re: BT 900 slow speed

pippincp — Wed, 28 Oct 2020 20:37:12 GMT

@Ajbreen85wrote:
Hi thanks for the quick reply, I'm testing on WIFI using speed test pro. I know a wired connection would be faster but 810mbps faster?? It can't be that different surely.

Let us know when you've done a wired test.

Re: BT 900 slow speed

Ajbreen85 — Wed, 28 Oct 2020 22:10:47 GMT

Hi, I ran a wired test and got between 600mbps and 940mbps this was using fast.com when I unplugged the ethernet cable and tested WIFI I was getting around 60mbps to 110mbps. Any idea why the WIFI is running so slowly?

Re: BT 900 slow speed

Piotrch — Wed, 28 Oct 2020 22:14:58 GMT

Mine went down from 915 mbps to average 350...what’s going on?

Re: BT 900 slow speed

Ajbreen85 — Wed, 28 Oct 2020 22:31:31 GMT

Was that wired or WiFi? I think I'd be happy with 350mbps WiFi at this point.

Re: BT 900 slow speed

Piotrch — Wed, 28 Oct 2020 23:43:21 GMT

Wired, it jumped to 900 after a while

Re: BT 900 slow speed

SportiveUK — Thu, 29 Oct 2020 07:40:11 GMT

Same issue here. When we upgraded we were getting what is classed as 'normal' speed i.e. around 910mbps (all tested via wired network). Whilst upload speeds have remained consistent at around 110mbps, download speeds have dropped to around the 'minimum' advertised speed of circa 455mbps. Yes it's still fast but it's not what we are paying for and yet service status is showing as everything being ok.

We don't use the BT Smart Hub (thankfully) and I am guessing if I call up, that will be the first issue as I suspect I will be told I will need to connect that up before any diagnostics can be run. So, for the time being, and as the upgrade only cost us 12p more per month than we were paying, it's not a major issue but it would be interesting to know why after 3 years with BT we are not getting the advertised 'normal' speed.