This topic

100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 00:44:55 GMT

Upgraded to the 100Mbs Halo package. It should have come into effect at 00:00 28/10/2020. Upload speed has increased to the advertised, but download speed is exactly the same as it was before the upgrade, variable between 60 & 75. My laptop is hard wired to the router, so it's not a Wi-Fi problem, and tested with no other devices connected.

Any suggestions as to what could be the problem?

Re: 100Mbs Halo FTTP package slow.

imjolly — Thu, 29 Oct 2020 09:40:28 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 09:51:22 GMT

Thanks for the quick reply.

I'm not using the BT router due to its setup limitations due to being locked down. My router is a Zyxel VMG8924-B10A

So it looks like I will have to temporarily switch back to the BT router to get the info.

Re: 100Mbs Halo FTTP package slow.

pippincp — Thu, 29 Oct 2020 10:20:40 GMT

~~You should be able to get the connection stats from the Zyxel.~~

As you have FTTP you cannot get the connection stats.

Set up a direct PPPoE session from PC/laptop to ONT to rule out a router problem.

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 10:58:25 GMT

Thanks for the reply and info'

Not done that before. What are the PPPoE settings for such a connection?

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 10:59:47 GMT

Just out of interest I switched back to the BT HH2 and set it back to factory, and the speed went down to 45Mbs :^)

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 11:43:07 GMT

OK, managed to figure out the settings. PPoE to the ONT gives me a speed of 95Mbs. So both the Zyxel and HH2 would appear to be having problems working with the connection.
Any clues as to why this should be? I have tried resetting both routers to factory default and starting again, with no change in speed. The Zyxel gives the best results at 60 to 75 compared to the HH2 at 45Mbs.

Re: 100Mbs Halo FTTP package slow.

pippincp — Thu, 29 Oct 2020 12:17:43 GMT

@Iron_Dutchesswrote:
Thanks for the reply and info'
Not done that before. What are the PPPoE settings for such a connection?

Exactly the same as the Zyxel.

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 13:18:42 GMT

We this is strange. On my old package I was getting 60 to 75 which was above the advertised. Now I have switched to Full Fibre 100 with BT Halo 1, I only get 45. The strange thing is, if I connect my laptop directly on a PPoE cutting out the modem I get 95. So if my Xyxel and HH2 were capable of 60 to 75 on the old connection, why can they only get 45 on the new connection when there is 95 available, As there is 95 available it's logical I should at least be able to get the 60 to 75 I had before, seing as it's the same routers with the same settings.

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 13:19:58 GMT

Sorry I meant 'cutting out the router' not modem.

Re: 100Mbs Halo FTTP package slow.

Iron_Dutchess — Thu, 29 Oct 2020 13:22:15 GMT

Also, as an aside. I can't do any online checks as the BT site can't see the HH2. This has always been the case before and after the upgrade.

Re: 100Mbs Halo FTTP package slow.

pippincp — Thu, 29 Oct 2020 13:25:14 GMT

Test both ethernet cables with the direct connection just in case one's a bit dodgy.

Re: 100Mbs Halo FTTP package slow. [SOLVED]

Iron_Dutchess — Thu, 29 Oct 2020 14:54:26 GMT

[SOLVED]

Both cables tested OK. I have a pair of BT Mini Connector v2, they must be faulty or there is a lot of noise on the ring main. As soon as I disconnected and unplugged them both, I could get 150Mbs wired or over 5Ghz Wireless with either router.

Many thanks for your help.

Re: 100Mbs Halo FTTP package slow. [SOLVED]

Iron_Dutchess — Thu, 29 Oct 2020 16:37:46 GMT

Re: 100Mbs Halo FTTP package slow. [SOLVED]

brookheather — Thu, 29 Oct 2020 16:56:57 GMT

I'm confused - in your original post you stated "My laptop is hard wired to the router, so it's not a Wi-Fi problem, and tested with no other devices connected." Now you are saying that you were using powerline adapters? Powerline adapters are well known for not achieving their stated speeds.

Re: 100Mbs Halo FTTP package slow. [SOLVED]

Iron_Dutchess — Thu, 29 Oct 2020 18:03:16 GMT

The laptop was hard wired to the powerline adaptor, the powerline adaptors were, or seemed to be working fine before the upgrade with a throughput of 60 to 75Mbs. After the upgrade the speed went down to 45. I could see no reason why the powerline adaptors should be the problem, as they were coping before up to 75. I hard wired the laptop to the router and still got low speeds, but as soon as I disconnected the powerline adaptor from the router, it all started working properly. So I also tested it over wi-fi which I don't normally use and got around the same speed as a direct connection to the router. As to why the powerline adaptors sudenly started causing problems after the upgrade, I have no idea, and now that it is working OK, I don't feel inclined to experiment to try and find out.

Re: 100Mbs Halo FTTP package slow. [SOLVED]

pippincp — Thu, 29 Oct 2020 18:36:26 GMT

It's not unusual for powerline adapters to cause problems, I just wish you'd mentioned them in your first post. Not to worry you're all sorted out now.