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Another engineer visit

woppy101 — Sat, 31 Oct 2020 12:19:29 GMT

Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they can’t get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb

Re: Another engineer visit

imjolly — Sat, 31 Oct 2020 19:35:55 GMT

Were you one of the first people to get fibre on your cabinet?

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Another engineer visit

woppy101 — Sat, 31 Oct 2020 20:15:25 GMT

Not that I know of, but it is a possibility, here are my stats

VDSL Port Details Upstream Downstream
Line Rate: 18.186 Mbps 60.531 Mbps
Actual Net Data Rate: 18.163 Mbps 60.433 Mbps
Trellis Coding: ON ON
SNR Margin: 6.1 dB 6.1 dB
Actual Delay: 0 ms 0 ms
Transmit Power: 6.8 dBm 13.4 dBm
Receive Power: -9.5 dBm -4.1 dBm
Actual INP: 0.0 symbols 0.0 symbols
Total Attenuation: 0.0 dB 16.1 dB
Attainable Net Data Rate: 18.259 Mbps 60.437 Mbps

Re: Another engineer visit

woppy101 — Sat, 31 Oct 2020 20:20:13 GMT

VDSL Range A (Clean)

67.451.1201746.1AvailableAvailable--VDSL Range B (Impacted)

66.247.82015.140.5AvailableAvailable--

Re: Another engineer visit

imjolly — Sat, 31 Oct 2020 20:31:54 GMT

Try using the camera icon to post your screen shot of checker results

Re: Another engineer visit

woppy101 — Sat, 31 Oct 2020 21:29:22 GMT

I did and the file was to big