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So confused new BT customer

Shaun2 — Wed, 04 Nov 2020 13:53:31 GMT

I ordered BT for my new home which i moved into 2 days ago. I got a text message saying my internet is now active on 2nd. BUT my internet is not working, purple light on hub 2.
Not only this issue, i have the problem of not knowing my telephone number. I did not get any email with any account information. Literally had to go onto my banking app to find my BT account number. But i cant register for a BT iD because i dont know my telephone number.

Re: So confused new BT customer

Keith_Beddoe — Wed, 04 Nov 2020 14:01:33 GMT

@Shaun2

Welcome to this user forum.

Plug a phone into your phone socket, and dial 17070, that will speak your phone number.

Re: So confused new BT customer

Anonymous — Wed, 04 Nov 2020 14:03:12 GMT

If you have a working phone line, you can identify your number by dialling 17070.

Edit. Sorry, keith just beat me to it

Re: So confused new BT customer

imjolly — Wed, 04 Nov 2020 14:38:08 GMT

is it a 'new build' and if so do you have something like this