This topic

Hub constantly disconnecting. Can’t even watch Netflix.

gavmayo — Wed, 04 Nov 2020 20:42:02 GMT

Hi All,

I’ve been having problems with my fttc internet for ages and it’s getting worse. I’ve had 3 engineers visit me and each time they can’t find any faults. I think the longest it’s been up for is 5 days and that’s a record. I’d probably be happier if it stayed up for 5 days more often. Anyway the hub has gone orange etc 5 times in the last 2 hours alone. I’ve stated noting the date and time of the issue.

I do have an open fault but it’s just not going anywhere and I’m at my wits end.

Before anyone suggests test socket etc the engineers have all tried this etc.

Thanks

Gavin

Re: Hub constantly disconnecting. Can’t even watch Netflix.

Anonymous — Wed, 04 Nov 2020 21:52:19 GMT

Is it just you or are your neighbours also having problems?

If it's just you, does it get worse in wet or damp weather and is the feed overhead or underground?

If it's just you and it gets worse in wet or damp weather and the feed is overhead, have they changed the dropwire?

Re: Hub constantly disconnecting. Can’t even watch Netflix.

welshgit — Wed, 04 Nov 2020 21:53:24 GMT

i had a similar problem when i moved to fttc and as being an engineer myself i knew the line was ok i was given a hub 5 at the time and after installing it ,it would drop sync all the time for weeks and if it did stay in sync it was only for 4-5 days so i tried 2 more hub 5's and all the same , finally i tried a but 6 (smart hub ) and hey presto no more drop outs . if it did drop out it was in the middle of the night and only about once a month and all was well for years until last week when it blew to to storm ,bt sent replacement and all is rosie again

Re: Hub constantly disconnecting. Can’t even watch Netflix.

gavmayo — Thu, 05 Nov 2020 09:01:42 GMT

Hi, It tends to happen more in the evening but I guess I’m not around in the day so wouldn’t really notice. I’ve only one neighbour and will ask them about their internet when I see them. All the infrastructure is underground as it’s an estate which is about 10 years old.

Thx

Re: Hub constantly disconnecting. Can’t even watch Netflix.

gavmayo — Thu, 05 Nov 2020 09:03:51 GMT

They have changed the hub. I’m on a smart hub but the problem persists. The problem is BT are my only option so I need them to sort it out. I’ve had fttc for years and it was fine until about 12 months ago...

Re: Hub constantly disconnecting. Can’t even watch Netflix.

welshgit — Thu, 05 Nov 2020 09:31:18 GMT

may be interference from something electrical i.e. faulty streetlamp ,xmas lights too close to phone cable, old tv .have a look at this https://www.bbc.co.uk/news/uk-wales-54239180

Re: Hub constantly disconnecting. Can’t even watch Netflix.

gavmayo — Thu, 05 Nov 2020 09:51:37 GMT

This is what the by engineer said hence why it’s so hard to track the problem down.

Re: Hub constantly disconnecting. Can’t even watch Netflix.

welshgit — Thu, 05 Nov 2020 10:43:14 GMT

If you suspect there is something interfering with your broadband, get an AM/MW radio and tune it to 612KHz.

https://kitz.co.uk/adsl/rein.htm this covers a lot of problems . as an ex engineer i had a job that the entire street was having problems and with my trusty radio ( and a co-worker with meter ) i traced the interference to the local schools massive satellite dish and after talking to the headmaster got the i.t. guys out and after a lot of head scratching and turning things off and on found exactly what was causing it

Re: Hub constantly disconnecting. Can’t even watch Netflix.

gavmayo — Thu, 05 Nov 2020 19:49:03 GMT

I'll have to see if I can borrow a radio lol. I'll try anything tbo. Thks for the suggestion.