This topic

4g mini hub

lairdy1963 — Thu, 05 Nov 2020 15:17:25 GMT

Afternoon can anybody assist me with the process for activating my 4G mini hub as my main broadband is down. Thanks in advance.

Re: 4g mini hub

Keith_Beddoe — Thu, 05 Nov 2020 15:27:04 GMT

@lairdy1963 wrote:

Afternoon can anybody assist me with the process for activating my 4G mini hub as my main broadband is down. Thanks in advance.

@lairdy1963

https://www.bt.com/help/bt-halo/getting-set-up/using-the-4g-mini-hub-for-bt-halo-customers

https://www.bt.com/help/broadband/getting-set-up/bt-halo/learn-about-the-4g-mini-hub-for-bt-halo-customers

"The Mini Hub is yours to keep as a Halo customer, so keep it somewhere safe. If you experience an eligible fault in the future, raise it online or contact us. We'll be ready to reactivate your Mini Hub straightaway."

Re: 4g mini hub

lairdy1963 — Thu, 05 Nov 2020 15:32:14 GMT

Thanks Keith I've been through these links. Do you know if there is a specific number to ring ?

Re: 4g mini hub

lairdy1963 — Thu, 05 Nov 2020 15:38:34 GMT

Forget it mate thanks just rung the number on mybt and its 20 to 30 minutes to get through. The customer service with bt is woeful and has been since I first got their broadband many years ago. Thanks again.

Re: 4g mini hub

Keith_Beddoe — Thu, 05 Nov 2020 15:39:42 GMT

@lairdy1963 wrote:
Thanks Keith I've been through these links. Do you know if there is a specific number to ring ?

Have you raised an online report, that would be the easiest?

I see you chose to ring instead.