This topic

Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

Edu17Mrnt2020 — Fri, 06 Nov 2020 09:07:16 GMT

Hi all

I signed up for 900 mbps but I am not getting even a quarter of that speed in my house for none of my equipemnts. I rang BT in different occasions two agents found that indeed there is a fault which is causing the slow speed and the Enginner would investigate the fibre line first outside the property then if necessary inside the property.

First engineer came and his laptop showed 920 mbps straight away but my gadgets show 14, 20 max 30 mbps. Second time rang again a new agent ran a speed test and found out that my speed was low indeed again . Engineers visited again and the same story above repeats.

has anybody here got Any ideas Of what is occurring ? I am not getting the speed I am signed up and paying for.

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

LeicesterFox — Fri, 06 Nov 2020 09:40:52 GMT

Hi,

900Mbps will be the speed that is to your router. Depending on the devices you're using and the way you're connected, it's likely your devices won't be able to render those speed ranges. You would need to test with a laptop/PC connected directly to your router with an ethernet cable and disconnect your other wireless devices for an accurate speed to the device.

Most wireless devices, apart from the newer models of smart phones, etc. will have older wireless technology built in so you'll never see 900Mbps speeds on them. What devices are you using? Assuming they're connected wirelessly?

Also, go to your smart hub manager by typing: 192.168.1.254 in to your browser. Then go in to 'Status' and what does it show for your downstream sync speed?

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

pippincp — Fri, 06 Nov 2020 10:42:51 GMT

@LeicesterFoxThe status page will show 1000mbps, the speed between the ONT and hub.

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

LeicesterFox — Fri, 06 Nov 2020 10:53:49 GMT

Hopefully he does. That will address his comments that he's not getting the speed he's paying for - that was the reason for my suggestion.

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

pippincp — Fri, 06 Nov 2020 13:07:56 GMT

@LeicesterFoxI don't think you get it. The link speed between the ONT and hub will always be 1000mbps. The speed from headend to ONT could be 10mbps (extreme example) but the staus page will still show 1000mbps, it will never change.

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

NigelB72 — Fri, 06 Nov 2020 13:13:23 GMT

@Edu17Mrnt2020 you'll be getting 900mbps to your hub whatever speed you get on your devices is down to the hardware installed in your devices. Also, WiFi speeds will also vary depending on interference etc

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

Edu17Mrnt2020 — Fri, 06 Nov 2020 14:49:43 GMT

Thanks for your reply.

My device is Samsung A51 =14 mbps

HP laptop= 100mbps wired connected whilst the rest other devices off WiFi .

You mean WAn link speed. If so, it shows 1000Mbps

From what I can understand. BT Then mislead customers by not mentioning that 900 mbps only work in latest tech equipment. Or is this written on the "terms and condition" list?

Thanks,

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

pippincp — Fri, 06 Nov 2020 16:16:38 GMT

@Edu17Mrnt2020wrote:
Thanks for your reply.
My device is Samsung A51 =14 mbps
HP laptop= 100mbps wired connected whilst the rest other devices off WiFi .
You mean WAn link speed. If so, it shows 1000Mbps
From what I can understand. BT Then mislead customers by not mentioning that 900 mbps only work in latest tech equipment. Or is this written on the "terms and condition" list?
Thanks,

It would work on my 15yr old desktop so it doesn't need the latest tech equipment. What result do you get from THIS speddtest with a wired connection?

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

NigelB72 — Fri, 06 Nov 2020 16:57:15 GMT

@Edu17Mrnt2020 BT hasn't misled anyone. They aren't responsible for the hardware in your devices, they are only responsible for delivering the connection to your hub which they have done.

If the ethernet card in your pc will only handle 100mbps, that's all you will get. My wife's will only handle 30mbps but my work one has a gigabit ethernet card so in theory I'd get the maximum my broadband can deliver except I don't because the other parts of the hardware can't process the data fast enough so it tops out at 130mbps

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

Edu17Mrnt2020 — Fri, 06 Nov 2020 17:07:53 GMT

40 mbp wired with other equippent hooked to WiFi as well

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

JamesRobert — Sun, 12 Dec 2021 07:13:11 GMT

I’m having the same issues I also don’t know why it’s happening

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

Keith_Beddoe — Sun, 12 Dec 2021 07:20:37 GMT

@JamesRobert

You are posting on an old thread

See solution https://community.bt.com/t5/BT-Fibre-broadband/Signed-up-for-900mbps-Smart-Hub-2-but-getting-14-30mbps/m-p/2109915#M317057

Your devices are not capable of working any faster, especially over wireless.

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

SixtiesFan — Mon, 13 Dec 2021 10:31:45 GMT

Of course, this begs the question, why sign up to the top-of-range package if your devices are not capable of achieving anywhere near such speeds? Also, what was the specification for your previous internet connection and what were the speeds you were achieving at that time?

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

Keith_Beddoe — Mon, 13 Dec 2021 10:50:49 GMT

Unless people have a large household with many people using the Internet all of the time, and perhaps working from home, there is no point in a 900Mb connection, as it will not make any difference, and is just a waste of money.

It was never intended that people get 900mb on all devices, especially on a wireless connection. The intention is to allow that bandwidth to be shared among family members and multiple devices, without each user noticing any slowdown.

Here is a quote from old post by @SeanD on 18/06/2021

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub. I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre 900, take a look at the table below. This is just for a couple of Apple Smart Phones and Tablets along with popular Samsung models,

Apple (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPHONE SE	Yes	60mbps	300mbps
IPHONE SE 2020	Yes	135mbps	600mbps

Samsung (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-s10e	Yes	135mbps	600mbps
galaxy-s10-5g	Yes	135mbps	600mbps

Apple (Tablets)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018)	Yes	135mbps	600mbps
IPAD pro 4th gen (March 2020)	Yes	135mbps	600mbps

Samsung (Tablet)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e	Yes	100mbps	300mbps
galaxy-tab-s6	Yes	60mbps	600mbps

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

JamesRobert — Fri, 17 Dec 2021 01:29:53 GMT

Why you felt the need to tell me that this is an old thread I don’t know but I was aware when replying I was looking on the community page to read and see if other people are having the same issues that I am having I don’t use wireless btw I have numerous high tech devices and I do speed tests every day and I get 60mbps you don’t know what you are talking about i am the only person in my house hold I don’t have multiple things on at the same time I pay 110 a month for my direct fibre broadband 900 with hybrid connect and still get bad speeds

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

Keith_Beddoe — Fri, 17 Dec 2021 06:51:32 GMT

@JamesRobert

This is just a customer to customer help page. We are all just customers.

If you are not happy with your speed, then contact BT,

Re: Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

SixtiesFan — Fri, 17 Dec 2021 08:55:30 GMT

There's no point in saying "you don't know what you are talking about" without being specific about what you actually mean; otherwise, the intended recipient of this comment cannot determine whether your criticism is valid or not, which is not fair.