This topic

BT activation date passed. Still no help

Patsydoylex — Mon, 09 Nov 2020 15:18:23 GMT

I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. I called on the 4th and was told to wait until today 9th, still no Internet. So I've been told today that I now need to wait until 11th for openreach to review it. This is an absolute joke my Sky Internet was cancelled on 4th as that was my switch date, I am falling behind massively on course work for uni. Am I better going with another Internet provider as I've read on some people's post they have waited weeks to be connected. Is there a direct number to complain to openreach?

Re: BT activation date passed. Still no help

imjolly — Mon, 09 Nov 2020 15:22:30 GMT

has your phone been transferred to BT and you have a dial tone?

moving to another provider at this stage will just put you further back in openreach queue you cannot contact openreach as your contract is with BT not openreach

Re: BT activation date passed. Still no help

Patsydoylex — Mon, 09 Nov 2020 15:25:42 GMT

Yes my phone line is activated just no Internet. BT have been no help at all just saying this is a problem with openreach. Not even explaining what the problem is

Re: BT activation date passed. Still no help

imjolly — Mon, 09 Nov 2020 15:45:25 GMT

if your phone is ok can you enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: BT activation date passed. Still no help

Patsydoylex — Mon, 09 Nov 2020 16:48:52 GMT

My phone isn't connected I'm only using the line for broadband. Edit by mod

Re: BT activation date passed. Still no help

imjolly — Mon, 09 Nov 2020 16:00:58 GMT

please delete number as public forum and you may get more scam calls that you want

you need an active phone line with a number to get broadband it is immaterial if you use the landline you still need it and included in your package

the dslchecker will show what your line can sustain and also if there is a waiting list at your cabinet

Re: BT activation date passed. Still no help

Patsydoylex — Mon, 09 Nov 2020 16:36:48 GMT

Yeah I have an active phone line just dont use the phone. That sounds confusing to me hopefully they will get it up amd running soon

Re: BT activation date passed. Still no help

Keith_Beddoe — Mon, 09 Nov 2020 17:00:35 GMT

@Patsydoylex wrote:

Yeah I have an active phone line just dont use the phone. That sounds confusing to me hopefully they will get it up amd running soon

Its worth checking to make sure the number matches the phone number that you are expecting. Dial 17070 and it will read back the number.