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New BT Fibre Order

lordy1981 — Mon, 09 Nov 2020 20:08:12 GMT

Hi,

I have attempted to order the fibre 100 service from BT today (3 attempts) and each time the order confirmation has the incorrect house number on the confirmation. The first one i put down to human error, the order was cancelled and the second order placed. Guess what, wrong house number again, even though the operator insisted the correct address was used. This was cancelled, for the 3rd order I tried a different email address and same problem.

I have read on here that could be an open reach issue, i am not sure what I can do, basically can't place an order with this issues!

Cheers

Chris

Re: New BT Fibre Order

imjolly — Mon, 09 Nov 2020 20:15:20 GMT

Do you currently have broadband with another ISP?

is you address correct on the Royal Mail database?

Re: New BT Fibre Order

lordy1981 — Mon, 09 Nov 2020 20:16:47 GMT

Yep currently with Sky and yes royal mail address all ok

Re: New BT Fibre Order

imjolly — Mon, 09 Nov 2020 20:19:50 GMT

from what you posted it sounds like your address is wrong on openreach database and if so you need to get it corrected. This need to be done with your current provider SKY and you need to get them to raise and ORDI with openreach and get address corrected. Once corrected you should be able to move ISP

Re: New BT Fibre Order

lordy1981 — Mon, 09 Nov 2020 20:23:34 GMT

Thanks for the info, BT are telling me they will contact BT open reach on my behalf, but who knows what will happen!

Re: New BT Fibre Order

pippincp — Mon, 09 Nov 2020 20:32:25 GMT

No one will contact BT Openreach as it doesn't exist. As a Sky customer you need to get Sky to raise the ORDI with Openreach (note, no BT).

Re: New BT Fibre Order

lordy1981 — Mon, 09 Nov 2020 20:36:52 GMT

OK thanks, BT have said they will raise with "openreach", so will see what happens

Re: New BT Fibre Order

Keith_Beddoe — Mon, 09 Nov 2020 20:45:21 GMT

@lordy1981 wrote:

OK thanks, BT have said they will raise with "openreach", so will see what happens

Nothing will happen, as Openreach will not accept any changes to the database, unless it comes from the current provider. Only Sky can raise an ORDI request, and that is what you need to get Sky to do.

Re: New BT Fibre Order

imjolly — Mon, 09 Nov 2020 20:49:35 GMT

From previous posts SKY usually say they cannot raise ORDI but the previous posters found success by going to the SKY COMMUNITY FORUM and found someone there that was able to help. Think you need to do same as BT will not raise the ORDI as you are not a customer