This topic

Why don't other providers have full fibre?

ValCapone — Tue, 10 Nov 2020 17:15:52 GMT

I left Virgin 16 months ago after being with them for ages. I joined BT to get on the new ultrafast FTTP full fibre network that had recently sprung up round here.

I signed up to Fibre 2 74mb service and duly received the new line install from Openreach and over the subsequent months ignored various offers to upgrade to higher speeds up to 900mb.

I'm nearing the end of my contract and BT's renewal prices are daft. However, when I try quotes from other providers that ostensibly do provide ultrafast full fibre they tell me it's not available at my address. I'm puzzled how I can be hooked up to the FTTP network by Openreach, be a BT customer for 16 months and have the option of re-contracting at much higher speeds (and much much higher price!) with BT..... but.... ALL other providers say I'm not on the ultrafast network and can only offer piddly speeds in the 15-60mb range.

I feel that I'm trapped with BT - surely this isn't right? Can anyone explain what's happening here and any advice where to turn to get things resolved or unravelled?

Re: Why don't other providers have full fibre?

Starwire — Tue, 10 Nov 2020 17:22:12 GMT

Which Providers have you tried, there’s a list on the Openreach website that sell their FTTP.

Re: Why don't other providers have full fibre?

ValCapone — Tue, 10 Nov 2020 17:29:23 GMT

Vodafone, Shell, Sky..... All of which advertise 900mb as a possibility, however not for my address. I even went as far as calling Shell to ask why their 290mb service was not available but couldn't get anything beyond it's not available at your address.

Re: Why don't other providers have full fibre?

Starwire — Tue, 10 Nov 2020 17:34:08 GMT

Could be an address matching issue between them and Openreach

Re: Why don't other providers have full fibre?

imjolly — Tue, 10 Nov 2020 17:40:57 GMT

Enter your phone number and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Why don't other providers have full fibre?

ValCapone — Tue, 10 Nov 2020 18:57:46 GMT

I'll try and attach screengrab below....

One thing, my line install was convoluted. I ended up with 2 lines, one for broadband and a few weeks later one for the phone line. I'm beginning to think any provider who checks my phone number will possibly be seeing a line not connected to the FTTP network.

Re: Why don't other providers have full fibre?

imjolly — Tue, 10 Nov 2020 19:03:41 GMT

aś you can see from the checker results you have FTTP available to you on the phone number used for the checker. You shoul due able to get FTTP from any ISP who provides the service

Re: Why don't other providers have full fibre?

ValCapone — Tue, 10 Nov 2020 19:15:52 GMT

I just put a neighbour's address in Vodafone Speed Checker and they can get 900mb.

When I put my address in (without quoting a phone number) it says 60mb.

There's clearly something wrong with the way my install is showing on their records/files.

I'll have to raise this with BT.

Re: Why don't other providers have full fibre?

pippincp — Tue, 10 Nov 2020 19:22:31 GMT

Pointless raising it with BT, it has nothing to do with them.

Re: Why don't other providers have full fibre?

imjolly — Tue, 10 Nov 2020 19:32:21 GMT

Does the vodaphone speed checker check for openreach FTTP or vodaphone gigafast which is something different

Re: Why don't other providers have full fibre?

ValCapone — Tue, 10 Nov 2020 22:40:01 GMT

I feel that as I ordered and paid for my line/service from BT they are my contact to resolve this. I fully expect them to try and weasel out of any responsibility but given the only response you get from Openreach is "contact your ISP" I'm favouring leaning on BT and then escalating it via whatever complaints resolution process they have.

Anyway, thanks all for the helpful and insightful responses.

Re: Why don't other providers have full fibre?

iniltous — Tue, 10 Nov 2020 23:03:37 GMT

You are going to have a strange conversation, presumably something along the lines of , them , ‘ Hello BT’, you say, ‘I want to move to ‘Vodafone/Sky/Shell’, BT say ‘Sorry to hear that, bye then’, you say ‘They say they don’t serve my address’ , BT say ‘how is that our problem ?’, you say ‘I insist you sort this out’, they say ‘ You need to take it up with the company you want to use, Goodbye’.
FWIW, most of the providers you have quoted don’t chose to offer service over Openreach FTTP, that’s not BT blocking them, that’s just their own commercial decision , and as already said, VF are a complicated choice because they have their own FTTP network in certain areas.
The only way your inability to move provider would be if your address was incorrect on OR database compared to what’s on the Royal Mail/Post Office, in which case your OR address would need to be amended to match the RM/PO record, is there any reason to think your address is wrong on OR ?

Re: Why don't other providers have full fibre?

imjolly — Tue, 10 Nov 2020 23:02:00 GMT

Have you tried contacting the options team to see what they offer to upgrade to FTTP 0800800030 or you can try FTTP TEAM 08005874787