This topic

Capped 40/10

8062282 — Thu, 12 Nov 2020 09:06:03 GMT

My contract is due for renewal soon. My line is currently capped 40/10. I had a lot of issues when I started my contract due to interference on the line. BT wasn’t that interested as I was ‘within range’. I gave up posting. I’ve just been checking my stats again & the achievable speed appears to be stable at 47mb & my download speed is 39,996. Maybe whatever was causing the interference has gone away.

How do I get this cap removed so I can see what the line settles at?

Re: Capped 40/10

imjolly — Thu, 12 Nov 2020 09:46:46 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Capped 40/10

8062282 — Thu, 12 Nov 2020 16:25:16 GMT

Hi ~ It’s OK, I’m sorted now. Have spoke to BT on the phone...

Re: Capped 40/10

imjolly — Thu, 12 Nov 2020 16:44:37 GMT

Not sure what CS can do for you apart from restart your hub

Re: Capped 40/10

8062282 — Thu, 12 Nov 2020 18:17:53 GMT

I didn’t say the problem was resolved 😁 Very poor customer support. They’re not very knowledgable & trying to get a ‘confident’ answer is like getting blood from a stone..

Re: Capped 40/10

pippincp — Thu, 12 Nov 2020 19:01:55 GMT

Then post the info @imjolly requested if you want help.

Re: Capped 40/10

8062282 — Thu, 12 Nov 2020 19:27:48 GMT

Hi - I’m having the DLM reset. Will see if that sorts being ‘stuck’ at 40mb out. Just annoying you get passed from pillar to post & different people give different answers to the same questions. It’s almost like they’re doing you favour rather than providing a service you pay for.

Re: Capped 40/10

8062282 — Thu, 12 Nov 2020 20:36:08 GMT

How ironic, around the time of that that post at 19.01, my modem re-booted:

ffic Type: PTM Mode
Link Uptime: 0 day: 1 hour: 39 minutes
====================================================================================
VDSL Port Details Upstream Downstream
Line Rate: 7.921 Mbps 40.065 Mbps
Actual Net Data Rate: 7.901 Mbps 39.993 Mbps
Trellis Coding: ON ON
SNR Margin: 6.1 dB 6.1 dB
Actual Delay: 0 ms 8 ms
Transmit Power: 6.0 dBm 12.9 dBm
Receive Power: -9.8 dBm -10.1 dBm
Actual INP: 0.0 symbols 3.0 symbols
Total Attenuation: 0.0 dB 19.9 dB
Attainable Net Data Rate: 8.169 Mbps 46.584 Mbps
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 6.8 32.9 52.9 N/A N/A 14.5 40.8 66.4
Signal Attenuation(dB): 6.6 32.6 52.6 N/A N/A 20.5 40.5 66.9
SNR Margin(dB): 8.1 6.0 6.1 N/A N/A 6.1 6.1 6.1
TX Power(dBm): -3.3 -9.1 5.4 N/A N/A 10.3 7.4 5.3
====================================================================================

VDSL Counters

Downstream Upstream
Since Link time = 39 min 43 sec
FEC: 11710 13
CRC: 4 6
ES: 2 1777
SES: 0 3
UAS: 0 1482
LOS: 0 3
LOF: 0 3
LOM: 0 0
Latest 15 minutes time = 6 min 49 sec
FEC: 1397 2
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 1263 0
CRC: 0 2
ES: 0 2
SES: 0 0

Re: Capped 40/10

imjolly — Fri, 13 Nov 2020 10:26:00 GMT

if you were speaking with CS then they can't do DLM reset but they can just reset your hub which from what you have posted is what has happened

Re: Capped 40/10

8062282 — Fri, 13 Nov 2020 11:35:05 GMT

Hi - I’m only going off what CS told me. They’re going to put a request into OR to get the DLM reset. They said it’ll take 2/3 days. Maybe they did reset the hub but at the same time my US ES went from 0 to 1777. Not sure if that was the reason my modem restarted or whether it was caused by the re-start. See what happens, if it happens. The clean speed on the DSL checker has reduced from 54Mb to 47Mb. Before 54Mb it was 52mb. I’m supposed to get between 29Mb - 36Mb so it’s good I’m getting 39.993 but it’ll never have the opportunity to go higher if I’m capped/banded at 40mb. Maybe my line won’t support anything above 40Mb but until this limit is removed, I’ll never know. If it doesn’t, the DLM should sort it.