This topic

broadband speeds

piefisher — Thu, 12 Nov 2020 10:25:16 GMT

Openreach recently did a lift and shift on my broadband, dropped from over 54mb/s to 48 mb/s is it possible to get it put back the way it was?

Re: broadband speeds

imjolly — Thu, 12 Nov 2020 10:30:14 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

every line is different so what you got before lift & shift may not get on new line

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: broadband speeds

piefisher — Thu, 12 Nov 2020 11:55:41 GMT

The work was carried out because a neighbour was having problems with their broadband, this negatively affected mine.

Re: broadband speeds

licquorice — Thu, 12 Nov 2020 12:03:52 GMT

Give DLM a chance to restore your speed.