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Home Hub 5 with BT modem

Shyla — Thu, 12 Nov 2020 14:49:26 GMT

I can connect to BT by using a BT modem I have knocking aboutand using an RJ11 cable to the modem and cat5 to the Home Hub 5. If I connect the home hub 5 directly to the face plate using the same rj11 cable the home hub never connects.

Can anybody give me an explanation or a means of connecting the home hub 5 directly to the BT face plate please.

Re: Home Hub 5 with BT modem

imjolly — Thu, 12 Nov 2020 14:55:30 GMT

if you use a modem to connect to master socket then you must be connecting the modem to the HH5 WAN port

if you want to connect hub then try factory resetting the hub by pressing the recessed button on back and holding until lights flash now connect hub with RJ11 to adsl socket on faceplate and also adsl input on hub

you should also turn of smart setup in HH5

Re: Home Hub 5 with BT modem

Keith_Beddoe — Thu, 12 Nov 2020 15:01:44 GMT

@Shyla

Make sure you connect it to the DSL input on the home hub, and not the red WAN input, even though the plug may appear to fit.

Re: Home Hub 5 with BT modem

licquorice — Thu, 12 Nov 2020 15:27:15 GMT

Assuming that you are connecting it correctly, then it could just simply be the modem functionality of the Hub5 has gone faulty but the WAN and router functionality is still ok.