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Can't downgrade online?

JMFD — Thu, 12 Nov 2020 21:33:12 GMT

I've realized that despite being on Fibre 2 (and out of contract), I'm only getting speeds of Fibre 1, and it's substantially cheaper as a new customer. The only offers I'm given on package changing online are for Halo packages which are even more expensive.

Any suggestions other than ringing and waiting to talk to someone?

Re: Can't downgrade online?

imjolly — Thu, 12 Nov 2020 21:41:46 GMT

To get best deal phone options team 0800800030 you cannot get new customer deal as you are already a BT customer

Re: Can't downgrade online?

pippincp — Thu, 12 Nov 2020 21:46:49 GMT

@imjollyYou sure about that?

"BT, Sky and TalkTalk will allow out-of-contract customers to get the same deals as new customers, when they take out a new contract. (BT will only allow existing customers to access new customer prices when sending end-of-contract and best tariff notifications.)"

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/fairer-prices-for-broadband-customers

Re: Can't downgrade online?

imjolly — Thu, 12 Nov 2020 21:51:22 GMT

@pippincp

Had not seen that as previously you had to have a gap from leaving BT before you could be classified a new customer otherwise that was the obvious way to circumvent system to get new customer terms