This topic

Re: Download speed has been reduced

Ianf3 — Fri, 13 Nov 2020 19:15:35 GMT

This is so familiar, a month of Openreach visits, used to have 43Mbs now after 3 days of engineering visits it’s down to 20 at best, lots of wiring replacement between house and BT manhole etc but still the same .

we’ve had 4 visits this month!!

A bit of honesty required by BT

Re: Download speed has been reduced

imjolly — Fri, 13 Nov 2020 19:48:35 GMT

I moved you post to start your own thread so any replies will be about your problem and not confused with the other post which is about a year old

Anyway welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 12:36:16 GMT

Exchange SIDMOUTH is served by Cabinet 4

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

46.3	32.4	8.1	6.1	26.7	Available	Available	--
45.1	27.4	8	5.8	20	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 10.5	--	9 to 12	Available	Available	--
Up to 10.5	Up to 1	9 to 12	Available	Available	--
Up to 6.5	--	5.5 to 7.5	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

33.43

6.07

2020-11-06

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

02-11-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Comm

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 12:37:14 GMT

Currently getting 18Mb down and 4.6 up

Re: Download speed has been reduced

pippincp — Sat, 14 Nov 2020 12:41:05 GMT

Rest of info?

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 12:48:13 GMT

This is in the logs

:A device reset was performed. Reason SAAF(5)

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 12:50:21 GMT

Do you want the whole log?

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 12:58:17 GMT

BT Hub 6A

Serial number:

+084319+NQ62647650

Firmware version:

SG4B1000E040

Firmware updated:

28-Oct-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 10 Hours 43 Minutes 29 Seconds

Data rate:

4.91 Mbps / 18.00 Mbps

Maximum data rate:

4933 / 37628

Noise margin:

6.3 dB / 14.6 dB

Line attenuation:

70.6 dB

Signal attenuation:

50.7 dB / 46 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

370 MB Uploaded / 1 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

PALMBOON

2.4 GHz wireless channel:

Channel 11

5 GHz wireless network name:

PALMBOON

5 GHz wireless channel:

Channel 40

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

40:C7:29:05:CC:AF

Software variant:

Boot loader:

7.33.1

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 13:03:20 GMT

Log is way too big to send as txt,

Re: Download speed has been reduced

pippincp — Sat, 14 Nov 2020 13:04:53 GMT

Don't want the log. Quiet line test? 17070 option 2.

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 13:06:26 GMT

OK will do

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 13:24:34 GMT

Hi
No crackles or pops, just slight background hiss on wireless phone

Re: Download speed has been reduced

imjolly — Sat, 14 Nov 2020 14:33:22 GMT

hiss on quiet line is not normal - with cordless dull hum is often heard so have you tried using the test socket with filter to make sure problem is not caused by your internal wiring or faulty faceplate

have you had problems with connection dropping or just many reset as engineer tried to fix your conenction? it looks like all the drops/resets have resulted in DLM seeing your line as unstable an put you in a banded profile

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 14:39:25 GMT

I’ve a brand new socket on the wall and no internal wiring for extensions, just a brand new openreach socket straight to new grey BT test box on wall outside .

No other wiring in the house and all brand new from BT manhole?
It’s a mystery

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 14:40:18 GMT

Hub drops and reconnects at least once a day

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 14:54:39 GMT

More Openreach chaps coming Monday

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 16:13:26 GMT

I’ve a raspberry pi on short LAN next to the hub, a Blink server and a LAN over mains adapter, the Pi has always been there, the most recent is the LAN adapter and Blink ?

Re: Download speed has been reduced

imjolly — Sat, 14 Nov 2020 16:19:18 GMT

If you are dropping internet connection on a daily basis then not surprised you are in banded profile and you will not get out banding until connection problem fixed

Re: Download speed has been reduced

pddco — Sat, 14 Nov 2020 18:12:23 GMT

Just reading and was curious. Does the hiss disappear when you unplug the nearby devices - LAN adapter and Blink box and perhaps the Pi too - from the mains socket? Unlikely, but perhaps worth a try to eliminate possible sources.

Re: Download speed has been reduced

Ianf3 — Sat, 14 Nov 2020 18:23:46 GMT

I’m going to move then and try silent line test again