https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112458#M1208666 <P>Is this something I can sort?</P> Sat, 14 Nov 2020 18:38:00 GMT Rosspalmer 2020-11-14T18:38:00Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112323#M1208660 <P>I had my internet set up yesterday - fibre optic.</P><P>&nbsp;</P><P>It worked well for about 4 hours and then disconnected and hasnt worked since.</P><P>&nbsp;</P><P>Tried trouble shooting ideas and resets - no help in online chat or over the phone.</P><P>Any other ideas or similar situations.</P> Sat, 14 Nov 2020 12:59:47 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112323#M1208660 Rosspalmer 2020-11-14T12:59:47Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112432#M1208661 <P>Presumably you have BT BROADBAND. &nbsp;Do you have FTTP OR FTTC</P> <P>if FTTP you will have something like This&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ONT fttp_small_ont_2019.jpg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/61953i418168296F2ED4EC/image-size/medium?v=v2&amp;px=400" role="button" title="ONT fttp_small_ont_2019.jpg" alt="ONT fttp_small_ont_2019.jpg" /></span></P> Sat, 14 Nov 2020 17:37:41 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112432#M1208661 imjolly 2020-11-14T17:37:41Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112449#M1208662 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="878B6E47-F19D-40CD-8E96-DED075BE1168.jpeg" style="width: 320px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/69741i8459C74F7AF5751D/image-size/medium?v=v2&amp;px=400" role="button" title="878B6E47-F19D-40CD-8E96-DED075BE1168.jpeg" alt="878B6E47-F19D-40CD-8E96-DED075BE1168.jpeg" /></span></P><P>This is what I have,<BR /><SPAN>it remained connected for about 4 hours and then cut off  </SPAN></P> Sat, 14 Nov 2020 18:10:33 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112449#M1208662 Rosspalmer 2020-11-14T18:10:33Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112455#M1208663 <P>Phone FTTP TEAM for help 08005874787</P> Sat, 14 Nov 2020 18:31:50 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112455#M1208663 imjolly 2020-11-14T18:31:50Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112456#M1208664 <UL><LI>Yeah spoke to them earlier. But spent ages on the phone. Something they’re looking in too. No real time frame&nbsp;</LI></UL> Sat, 14 Nov 2020 18:33:54 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112456#M1208664 Rosspalmer 2020-11-14T18:33:54Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112457#M1208665 <P>Looks like loss of signal (LOS light) lit up.</P><P>&nbsp;</P> Sat, 14 Nov 2020 18:42:07 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112457#M1208665 pippincp 2020-11-14T18:42:07Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112458#M1208666 <P>Is this something I can sort?</P> Sat, 14 Nov 2020 18:38:00 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112458#M1208666 Rosspalmer 2020-11-14T18:38:00Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112459#M1208667 <P>No you can't do anything. There's nothing coming down the fibre.</P><P>Are you in Preston?</P> Sat, 14 Nov 2020 18:41:45 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112459#M1208667 pippincp 2020-11-14T18:41:45Z https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112463#M1208668 <LI-SPOILER>No Essex.&nbsp;<BR /><BR />very strange, worked for 4 hours after set up and then nothing. Wonder why the issue</LI-SPOILER> Sat, 14 Nov 2020 18:52:08 GMT https://community.bt.com/t5/Archive-Staging/Internet-recently-set-up-and-stopped-working-after-4-hours/m-p/2112463#M1208668 Rosspalmer 2020-11-14T18:52:08Z