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Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Simplyjarvis — Sat, 14 Nov 2020 15:36:15 GMT

Hello,

I'm currently in the process of getting a new flat, however I discovered that the broadband speed available is very slow and ADSL only. But when I look at any of the other flats in the building, they show VDSL is available up to 80mb/s...

I used www.broadbandchecker.btwholesale.com and it shows my flat as being on a totally different exchange to all the others.

Is this something I can get changed? Whats going on?

Thanks

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

imjolly — Sat, 14 Nov 2020 15:41:52 GMT

I assume you mean you are on a different cab not the exchange if that is the case then no you cannot change cabinet

does the flat have an existing phone line?

was it your new address you used in the dslchecker? can you post results

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Simplyjarvis — Sat, 14 Nov 2020 15:50:13 GMT

Yeah sorry I meant cabinet. I assume it has a phone line, I don't know the number of it yet. Yeah I used the new address:

This is the one I'm getting ^

This is the flat next door:

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

imjolly — Sat, 14 Nov 2020 15:55:04 GMT

if your new flat is currently occupied then see if you can get phone number as that is most accurate way to find what is available

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

pippincp — Sat, 14 Nov 2020 15:55:45 GMT

Bit pointless posting them without the exchange and cab numbers.

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Simplyjarvis — Sat, 14 Nov 2020 15:55:58 GMT

unfortunately its not, I've asked for the phoneline from the landlord, hopefully that will help

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Simplyjarvis — Sat, 14 Nov 2020 15:58:13 GMT

sorry
Here is mine:

Here is next doors:

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

pippincp — Sat, 14 Nov 2020 18:03:51 GMT

Cab 162 is on the opposite side of Sutton Harbour and isn't FTTC enabled. You'll need to confirm you are on that cab when you get the phone number.

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Simplyjarvis — Sun, 15 Nov 2020 11:13:03 GMT

Just to add to this conversation, rang BT today, they saw the same issue, told me they'd raise a request as its just an error on the system because I should be able to get whatever out neighbours get if its in the same building. So fingers crossed