This topic

FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 08:32:35 GMT

I currently have a small white internet box with a wire running from it to a BT home hub - both are situated in my gaming room which is upstairs in a detached house and usually get 80mbps. I have just upgraded to FTTP 500, I have checked https://www.broadbandchecker.btwholesale.com/#/ADSL which states for installation it will be one stage.. can this be done in a way so I can keep modem/hub in room and run my gaming set up through Ethernet ? Thanks in advance

Re: FTTP installation

Wibster — Sun, 15 Nov 2020 08:41:37 GMT

It sounds like you already have the BT ONT box where the fibre coming into your house terminates and then you have an Ethernet cable going from this box to your router, plugged into the WAN socket

As such, if I’m understanding correctly, you have all the equipment, so your upgrade would be a behind the scenes job to open up your speed to what you’ve now signed up to

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 08:44:25 GMT

Yes it’s a little white box with one WAN socket and nothing else, that connects directly in to home hub. It’s been great and have always had consistent speeds.. just looking something with a bit more bite to it now. Fingers crossed it’s all easy enough.

Re: FTTP installation

Keith_Beddoe — Sun, 15 Nov 2020 08:48:02 GMT

@ScottMckay19 wrote:

I currently have a small white internet box with a wire running from it to a BT home hub - both are situated in my gaming room which is upstairs in a detached house and usually get 80mbps. I have just upgraded to FTTP 500, I have checked https://www.broadbandchecker.btwholesale.com/#/ADSL which states for installation it will be one stage.. can this be done in a way so I can keep modem/hub in room and run my gaming set up through Ethernet ? Thanks in advance

You will need to discuss this with the Openreach engineer when they arrive. I assume that all you have at the moment is a standard phone socket on the wall, with the home hub and phone plugged into it?

Or do you have a white Openreach modem plugged into your phone socket like this?

If you do, then that will not be needed, and an Openreach ONT will be fitted, and BT will send you a smart hub 2, which will plug into it.

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 08:47:43 GMT

I have no idea how BT did this initially but there is no phone line in my gaming room, it’s literally only a small white box with a wan socket which then goes to a hub. The main phone line is downstairs, to my knowledge there is no wire connecting up to my room either.

Re: FTTP installation

licquorice — Sun, 15 Nov 2020 08:55:57 GMT

I think you need to supply some photos, of all the various boxes involved.

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 09:11:36 GMT

I can’t get a picture that is small enough to post as it’s saying file size too big.. but it’s literally white socket with a wan cable connecting to my hub, no filter, no Ethernet or no other modem involved.

Re: FTTP installation

imjolly — Sun, 15 Nov 2020 09:40:40 GMT

use the camera icon

Re: FTTP installation

Keith_Beddoe — Sun, 15 Nov 2020 10:22:05 GMT

@ScottMckay19 wrote:

I can’t get a picture that is small enough to post as it’s saying file size too big.. but it’s literally white socket with a wan cable connecting to my hub, no filter, no Ethernet or no other modem involved.

Like one of these?

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 10:25:48 GMT

Yes - but just with a single opening

Re: FTTP installation

licquorice — Sun, 15 Nov 2020 10:32:57 GMT

Just post photos, reduce the size with Paint or some such.

Re: FTTP installation

Keith_Beddoe — Sun, 15 Nov 2020 10:46:55 GMT

@ScottMckay19 wrote:

Yes - but just with a single opening

Then that would just be an extension socket, from the main master socket downstairs. If the RJ11 DSL lead from the home hub plugs directly it it, without a filter, then its probably an RJ11 socket, and its simply a data extension socket from the master socket.

Re: FTTP installation

licquorice — Sun, 15 Nov 2020 10:53:13 GMT

Which socket are you connecting to on the hub, the DSL socket or the WAN socket?

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 10:57:42 GMT

The wan socket

Re: FTTP installation

licquorice — Sun, 15 Nov 2020 11:06:02 GMT

I'm guessing you have a copper phone line downstairs and fibre upstairs but that doesn't stack up with the installation information you were given.

Does the white box have LEDs labelled PONand LOS?

Pictures really would make this easier

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 11:06:37 GMT

Nope. I believe downstairs is in fact copper as this is where the old style broadband came in, then when we changed to BT infinity “fibre” it all went upstairs

Re: FTTP installation

pippincp — Sun, 15 Nov 2020 11:12:58 GMT

Sounds like a data extention socket.

Just have a word with the install engineer when he comes.

Re: FTTP installation

licquorice — Sun, 15 Nov 2020 11:25:15 GMT

Can't be, that would connect to DSL socket not WAN. I suspect 'white box' is Openreach modem. We could have resolved this hours ago with pictures

Re: FTTP installation

ScottMckay19 — Sun, 15 Nov 2020 11:28:19 GMT

I know the difference between a socket and a modem mate, I’m at work so can’t get photos or I would.

Re: FTTP installation

licquorice — Sun, 15 Nov 2020 11:41:21 GMT

The only way you can connect a socket to a hub WAN port is if the socket is an RJ45 supplying Ethernet from either an ONT or modem elsewhere.