This topic

Still not connected

Alanc550 — Mon, 16 Nov 2020 20:26:45 GMT

Hi , I don't know what to do I had an engineer visit for home move last Tuesday which the Kelly communication engineer couldn't do he advised me that there was an external fault and openreach would be out the following day since then I've been phoning each day to get it sorted and been told each day that it will be , tomorrow I've escalated it once with openreach so I've been told and yet here I am still with no service 🙄🙄🙄

Re: Still not connected

imjolly — Mon, 16 Nov 2020 20:34:45 GMT

What sort of connection FTTP or FTTC

does your phone work?

Re: Still not connected

Alanc550 — Mon, 16 Nov 2020 20:36:16 GMT

Hi it's fttc

Re: Still not connected

Alanc550 — Mon, 16 Nov 2020 20:38:12 GMT

Sorry no nothing on the phone line

Re: Still not connected

octopus160 — Mon, 16 Nov 2020 20:50:11 GMT

Sorry that you've got no service from BT.

You could escalate it to the highest board members at BT by emailing, they might be able to file a complaint and get it resolved more quickly. Don't forget to include your address and landline number in the email to them - also your order number if you've got one.

Re: Still not connected

Alanc550 — Mon, 16 Nov 2020 20:41:24 GMT

Thanks for that will give it a go

Re: Still not connected

imjolly — Mon, 16 Nov 2020 20:44:36 GMT

@octopus160

please remove the email address as not permitted on forum