This topic

New Build house move

comptp — Mon, 16 Nov 2020 22:54:17 GMT

Hi,

Thanks in advance for any help.

So we're due to move to a new build house on a small new build estate next week (not a mainstream developer), the area gets fibre broadband I think and the housing estate is a decent value so I don't think they'd have cut corners in their part of connecting to the net work.

When I tried to add fibre I could and it said I'd only get 1-5mb's. After some faffing I called BT, the guy didn't seem the most clued up and eventually just said it was slots at the exchange. But I really wasn't convinced. I just did the checker and got the below, can anyone help me understand? I've read elsewhere that it might be because a phone's never been connected to the house, is that possible?

I'm tempted to go knock on my new next door and see what they get.

Any thoughts gratefully received

Paul

Address 9, on Exchange NARBOROUGH is served by Cabinet 5

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

55.4	38.5	11.7	7.5	34.5	Waiting list	Waiting list
54.4	35	11.6	7	30	Waiting list	Waiting list

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 3.5	--	2 to 6	Available
Up to 2.5	--	1.5 to 5	Available
1	--	--	Available
1	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

Re: New Build house move

imjolly — Mon, 16 Nov 2020 23:02:35 GMT

Your estimated speed range on FTTC is 55/38mb but your cabinet is full so there is a waiting list and only option just now is adsl broadband with estimated speed range 2/6mb with expected 3.5mb. This applies to all ISP apart from virgin

you can get the adsl and keep checking and when you see FTTC available then place an order to upgrade

Re: New Build house move

comptp — Mon, 16 Nov 2020 23:08:02 GMT

Argh. Which is what he said.

Do spots become available or is it dead mans shoes.

Thanks so much for responding, for now I've gone with a 4g provider through three as I don't think 5mbs is going to be enough with young kids... any suggestions gratefully received

Re: New Build house move

comptp — Mon, 16 Nov 2020 23:11:25 GMT

Oh and work said they could put a second line in for me, is that going to help or make it worse? assuming they would be on the same line/issue

Re: New Build house move

imjolly — Mon, 16 Nov 2020 23:24:49 GMT

A new line would connect to same cabinet so still waiting list

Openreach do upgrade cabinets but no timescale so you need to keep checking for someone leaving/moving home so space becomes available and place order

Re: New Build house move

bkehoe — Tue, 17 Nov 2020 09:44:21 GMT

If it's the Narborough near Leicester that you're in then cabinet 5 is already planned for expansion so worst case you can order when that's completed. Check daily though as as soon as someone cancels their service then their port will become available.

Cabinet P5

FTTC Available from 7th December 2010, being expanded by March 2021, some with 18/2M product

Phase 5a 2011

657

Huawei

LE9 1TY

Re: New Build house move

comptp — Tue, 17 Nov 2020 09:52:36 GMT

Oh that’s amazing.

yes it is that one.

Million door question would be, I’ve ordered a 4g home box from three, but it’s a 24m contract at £15 a month. Went with phone and got 25mbs outside the house he said you’d get better inside with more powerful box.

do I cancel that and hotspot the family for a few months as this says before March next year? Any thoughts welcomed, are BT on track with upgrades or has the virus slowed plans...

I would defo be taking out the fibre as soon as a slot came up either way.

grateful to you both for answers already

Re: New Build house move

bkehoe — Tue, 17 Nov 2020 10:05:03 GMT

Use the 4G but on a 1 month contract or even PAYG would be my suggestion as you know you will be soon able to get a good fixed broadband connection. That's what I've did when I moved into a new build last year.
I personally never really find even a good 4G connection a substitute for a decent fixed broadband connection due to latency spikes and the varying speeds depending on how busy the cell is.

Your VDSL estimates that you posted show you should get somewhere in the region of 40MBit but as you're on a Huawei cabinet most likely a bit higher, up towards 50MBit.
The advice above about getting a phone line installed with a basic ADSL service now, and therefore being a position to upgrade to FTTC quickly and nab a spare port is good in my opinion.

Re: New Build house move

comptp — Tue, 17 Nov 2020 10:19:45 GMT

Sounds like a plan.

is there any advantage to doing through BT? Assuming the don’t do waiting lists or auto transfer. Other options are a bit cheaper but if sacrifice a few quid a month to be sure!

what did folk do before the internet

Re: New Build house move

imjolly — Tue, 17 Nov 2020 10:41:14 GMT

choose whichever ISP you want the cabinet waiting list problem applies to them all