This topic

Installing during virus

Natasha7711 — Tue, 17 Nov 2020 17:56:43 GMT

I’ve just switched from virgin fibre 350 to BT fibre 900 I’m just wondering because it made me book an engineer appointment online while doing the order If someone will have to enter the house? I’ve been isolating since the start and really don’t want anyone coming inside.

Re: Installing during virus

-Richie- — Tue, 17 Nov 2020 18:06:00 GMT

Engineers are taking precautions which include wiping down surfaces before and after, you might be asked to leave the room, a safe distance must be maintained and they will have PPE and more.

Full fibre will require an external and internal appointment, an ONT for the broadband will be installed inside unless you have one already.

Re: Installing during virus

Natasha7711 — Tue, 17 Nov 2020 18:25:00 GMT

So if I have a ONT they won’t have to come in?

Re: Installing during virus

licquorice — Tue, 17 Nov 2020 18:27:17 GMT

If you have never had FTTP you won't have an ONT

Re: Installing during virus

Starwire — Tue, 17 Nov 2020 19:08:40 GMT

‘Engineers are taking precautions which include wiping down surfaces before and after’

That’s hilarious, I don’t know a single one whose wiping down anything. That’s up to the EU.

‘Full fibre will require an external and internal appointment’

Not all require a Step 1. O/H provides seldom ever get them. UG Provides sometimes get them but again not always. Depends on what the Serving Network Nodes say.

Re: Installing during virus

-Richie- — Tue, 17 Nov 2020 20:04:05 GMT

@Starwirewrote:
‘Engineers are taking precautions which include wiping down surfaces before and after’
That’s hilarious, I don’t know a single one whose wiping down anything. That’s up to the EU.

That's what advisors are telling customers before an appointment is booked, if it's wrong then a passing mod can flag it and change it, saves any complaints or confusion.

*Edit*

Coronavirus: Delivery, installations and repairs

How to prepare for an engineer visit inside your home

If an engineer needs to enter your home please:

clear a path to the main telephone socket, if you have one
wipe down any surfaces around the telephone socket that the engineer may come into contact with
open any windows or doors where the engineer will be working
keep two metres away from the engineer to maintain social distancing, and move to a different room if possible

The engineer will:

contact you to check your circumstances and whether they still need to enter your home
follow government guidelines and wear protective equipment, for example a mask and/or gloves
wipe down any surface they have touched

Re: Installing during virus

Starwire — Wed, 18 Nov 2020 18:49:02 GMT

They’re Telecoms Engineers, not Cleaners. People want their surfaces wiping down they can wipe it themselves.

Re: Installing during virus

Natasha7711 — Wed, 18 Nov 2020 20:52:49 GMT

I agree with that but why do they keep making a point trying to make out that they clean as part of the job. I wouldn’t trust them or want them to do that anyway hence why I don’t want anyone in my house.

Re: Installing during virus

busterboy1 — Wed, 18 Nov 2020 21:24:16 GMT

@Natasha7711

I wouldn’t trust them or want them to do that anyway hence why I don’t want anyone in my house.

____________________________________________________________________________________

Then it's a foregone conclusion you won't be having fibre installed.

Simples.

Re: Installing during virus

Natasha7711 — Wed, 18 Nov 2020 21:29:54 GMT

That’s why I was asking if anyone needed to enter my property so you saying that doesn’t really help I was asking more for people’s experiences during the pandemic.

Re: Installing during virus

pippincp — Wed, 18 Nov 2020 21:40:07 GMT

You were told someone needed to enter, you said you don't want anyone entering. Ergo. No fibre for you.

Re: Installing during virus

Natasha7711 — Wed, 18 Nov 2020 21:43:09 GMT

I was told someone might have to enter it may be able to be done outside my house your not helpful get lost

Re: Installing during virus

licquorice — Wed, 18 Nov 2020 21:49:19 GMT

See message 4.

Re: Installing during virus

imjolly — Wed, 18 Nov 2020 21:55:46 GMT

You came to forum for information and advice and it has been given but you obviously not what you wanted to hear

as you are getting FTTP you need openreach engineer to enter your home to fit ONT as previously advised. You don't want anyone to enter your home so you are not getting FTTP