This topic

broadband problem - fixed?

PaulPim — Thu, 19 Nov 2020 12:27:19 GMT

I reported a problem with our broadband dropping out several days ago.

Last night we had no dropouts, but a speed test shows about half of the speeds we used to get.

Looking on MyBT today, I see that the fault has been closed , and there is a message stating "Thanks for letting us know the fault has now been fixed"

I have not told BT anything?

Is there any way I can get confirmation that a fault has indeed been found/fixed, and maybe even what it was?

Re: broadband problem - fixed?

imjolly — Thu, 19 Nov 2020 12:53:00 GMT

there is nothing other than what you have found advising fault fixed

Re: broadband problem - fixed?

PaulPim — Thu, 19 Nov 2020 13:42:10 GMT

Thanks for the quick response!
Would have been nice to know what was fixed, particularly as I have spent quite some time swapping out cables/routers etc and am currently connecting to the test socket. Knowing it was at the BT end would mean I could just restore everything at my end back to its original state.
If a problem was found on the BT side, the loss of speed is probably related. Perhaps this will increate in time.
Thanks again!

Re: broadband problem - fixed?

imjolly — Thu, 19 Nov 2020 13:50:55 GMT

if the engineer did not enter your home then problem not on your side of the test socket