This topic

Broadband Constantly Dropping

Dntaylor68 — Fri, 20 Nov 2020 14:02:45 GMT

For the past week or so our connection keeps dropping off, reported to BT who said there was a fault & an engineer would come out yesterday(Thursday 19 Nov) Went to track the fault & it said the fault had been resolved but I've had no notification from anyone that it was fixed & nobody called me.

Fault was still occurring yesterday & again today so I have raised the fault again.

On fault tracker though it is saying it is a slow connection speed, it's not that at all it keeps disconnecting!

Tried all of the usual, restarts etc.

We are in the 01325 area & have Halo 2 package

Anyone else having similar issues?

Any advice appreciated.

Re: Broadband Constantly Dropping

imjolly — Fri, 20 Nov 2020 14:37:19 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband Constantly Dropping

Dntaylor68 — Fri, 20 Nov 2020 15:53:33 GMT

Telephone Number 01325 on Exchange DARLINGTON is served by Cabinet 20

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean) VDSL Range B (Impacted)

80	77.7	20	19	73.6	Available	Available	--
80	77.3	20	19	72.4	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 8	--	5.5 to 12.5	Available	Available	--
Up to 8	Up to 1	5.5 to 12.5	Available	Available	--
Up to 5.5	--	4.5 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

12.54

2020-11-20

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

11-11-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Re: Broadband Constantly Dropping

Dntaylor68 — Fri, 20 Nov 2020 15:54:33 GMT

Thank you, I have done as you suggested & posted the results.

Re: Broadband Constantly Dropping

imjolly — Fri, 20 Nov 2020 16:04:23 GMT

hub stats and did you do quiet line test?

Re: Broadband Constantly Dropping

Dntaylor68 — Fri, 20 Nov 2020 17:08:07 GMT

I did yes, just a hum as you said.

Re: Broadband Constantly Dropping

imjolly — Fri, 20 Nov 2020 17:18:06 GMT

so dial tone was ok just a dull hum and announcement

hub/router stats?

Re: Broadband Constantly Dropping

Ianf3 — Sat, 21 Nov 2020 15:30:46 GMT

Welcome aboard, mines still dropping out, had over a day at 32Mb down , just dropped 2hrs ago, now down to 26Mb