https://community.bt.com/t5/Archive-Staging/Topcashback-missing-claim-is-still-waiting-for-response/m-p/2114714#M1209032 <P>I have purchased the BT Fibre 2 package from October 2020 via the cashback link from TopCashback website. Somehow they didn’t track it so I lodged a claim. It has been almost two months since I lodged that claim and now it shows that it is still waiting for retailer’s response. It is supposed to be £110.50 cashback and I wonder if anyone from the team could help me look into it? Thanks</P> Sat, 21 Nov 2020 23:45:42 GMT ClaireW 2020-11-21T23:45:42Z https://community.bt.com/t5/Archive-Staging/Topcashback-missing-claim-is-still-waiting-for-response/m-p/2114714#M1209032 <P>I have purchased the BT Fibre 2 package from October 2020 via the cashback link from TopCashback website. Somehow they didn’t track it so I lodged a claim. It has been almost two months since I lodged that claim and now it shows that it is still waiting for retailer’s response. It is supposed to be £110.50 cashback and I wonder if anyone from the team could help me look into it? Thanks</P> Sat, 21 Nov 2020 23:45:42 GMT https://community.bt.com/t5/Archive-Staging/Topcashback-missing-claim-is-still-waiting-for-response/m-p/2114714#M1209032 ClaireW 2020-11-21T23:45:42Z https://community.bt.com/t5/Archive-Staging/Topcashback-missing-claim-is-still-waiting-for-response/m-p/2114992#M1209033 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/280289">@ClaireW</a>&nbsp;welcome to the forum and sorry you have not received your cashback yet. It can take a few months for cashback queries to be resolved. As you have already raised this with TCB I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to check on this for you.</P> <P>Cheers</P> <P>John</P> Mon, 23 Nov 2020 10:07:52 GMT https://community.bt.com/t5/Archive-Staging/Topcashback-missing-claim-is-still-waiting-for-response/m-p/2114992#M1209033 JohnC2 2020-11-23T10:07:52Z