This topic

Broadband seemingly creating new networks

mark82 — Mon, 23 Nov 2020 13:18:10 GMT

Hello,

I have searched all over for a solution to a slightly odd problem I am having, but noone seems to have answer or even heard of what is happening to my broadband.

I have a BT smart hub and have not split the channels into 5 and 2.4GHz. Im also using a BT mini connector as my only working phone line is upstairs.

My wifi name is BTHub6-QX3Z, but it seems to randomly create new ones with very similar names, which hang about for a bit and then disappear. I get BTHub-SX3Z, BTJub-QX3Z, BTHub/QX3Z and so on. The BTWi-fi thing (which i assume is the newer equivalent of openzone) also does odd stuff. As I type, my phone is randomly showing BTWi-fi, BTWi-fk, then BT/wi-fi.

All this means my mobile devices and ipad relentless drop connection. It is less of a problem on my computer for some reason, although that also drops occasionally. The engineer who was round recently for another issue had no idea what was going on. Someone i spoke to at BT on the phone suggested they these were my neighbours wifis! (BTJub, really?!).

Any solution to this would be helpful. Thanks

Re: Broadband seemingly creating new networks

licquorice — Mon, 23 Nov 2020 13:25:08 GMT

Yes, they are your neighbour's hubs.

Extremely simple to verify, just turn your hub off and see if they are still visible.

Re: Broadband seemingly creating new networks

mark82 — Mon, 23 Nov 2020 14:07:15 GMT

Thanks for the quick reply, but what are the odds of 4 of my neighbours each having a hub which is identical in name to mine except one character, such as the "H" of hub being changed to a "J"? Needless to say, they are not visible when my hub is off.

Re: Broadband seemingly creating new networks

Keith_Beddoe — Mon, 23 Nov 2020 14:16:37 GMT

You could try a factory reset of the home hub, as its possible that its internal configuration file is corrupted.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-settings%3F

Re: Broadband seemingly creating new networks

mark82 — Sun, 29 Nov 2020 17:37:32 GMT

Thanks, so far this does seem to have worked. Appreciate the help.

Re: Broadband seemingly creating new networks

Pedigree500 — Sun, 29 Nov 2020 18:39:27 GMT

@licquoricewrote:
Yes, they are your neighbour's hubs.

"The arrogance is strong in this one"

Re: Broadband seemingly creating new networks

mark82 — Tue, 01 Dec 2020 21:45:50 GMT

Just an update, all the random networks are back. BTHwb6, Wifi-Z, BTwk-fi, BTwi/fi. Surely someone knows why this is happening!

Re: Broadband seemingly creating new networks

Keith_Beddoe — Wed, 02 Dec 2020 06:35:45 GMT

@mark82 wrote:

Just an update, all the random networks are back. BTHwb6, Wifi-Z, BTwk-fi, BTwi/fi. Surely someone knows why this is happening!

It must be a faulty home hub, all you can do is to ask BT for a replacement.

Re: Broadband seemingly creating new networks

mark82 — Tue, 16 Feb 2021 19:59:00 GMT

Just thought I'd give an update this on. Got a new hub as part of contract renewal and so far have not noticed any similar issues, so it must have been something wrong with the hub.