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Fibre 900 and Halo benefits.

Buncy — Tue, 24 Nov 2020 17:50:16 GMT

Hello all, I have recently upgraded my broadband from Full Fibre 300 to Full Fibre 900. My download speed has gone up to the correct speed but upload still has the 50mb cap. I also have 4 mobile sims (under my family sim account) and only one sim has had the halo benefit applied? What’s the quickest way to get this resolved with out spending hours in a queue waiting to get through to a call centre.

Re: Fibre 900 and Halo benefits.

garybs29 — Tue, 24 Nov 2020 18:41:36 GMT

Hours in a queue? You've got to love the over-exaggeration on here at times.............

In any case the orders team will likely be the best bet for the mobile data issue

Re: Fibre 900 and Halo benefits.

Buncy — Tue, 24 Nov 2020 19:38:09 GMT

I phoned customer services last Friday and it took 1 hour and 40 mins before my call was answered so maybe not hours but not far off.

Re: Fibre 900 and Halo benefits.

pippincp — Tue, 24 Nov 2020 20:51:24 GMT

@BuncySeetisthread. https://community.bt.com/t5/BT-Fibre-broadband/BT-Fibre-900-Upgrade-Smart-Hub-2-upload-throttling/td-p/2017349