This topic

stay fast guarantee level keeps dropping

londonman — Tue, 24 Nov 2020 21:10:41 GMT

has anyone else seen that the guaranteed broadband speeds from BT continue to drop .. so we are paying more and BT is promising less

arent we paying all this money to have faster speeds ?

Re: stay fast guarantee level keeps dropping

Anonymous — Tue, 24 Nov 2020 21:51:39 GMT

Hello @londonman,

"arent we paying all this money to have faster speeds ?"

I'm on the Fibre 2 and have a perfect internet connection with BT.

Kind regards,

DanTMan64

Re: stay fast guarantee level keeps dropping

DavidM — Wed, 25 Nov 2020 08:31:23 GMT

Hi @londonman and welcome to the community.

I'm sure we'll be able to help if you're having connection problems. Just post some connection stats etc and we'll take it from there.

Cheers

David

Re: stay fast guarantee level keeps dropping

londonman — Wed, 25 Nov 2020 08:40:47 GMT

what i am saying is i am pretty sure my guaranteed minimum speed was 43 on renewal it seems to be 37 .. is that so bt can wiggle out of their cash back guarantee .. why not make it 1

Re: stay fast guarantee level keeps dropping

Anonymous — Wed, 25 Nov 2020 22:01:07 GMT

Hello again @londonman,

Just like what one of the MOD'S @DavidM said:

@DavidMwrote:
Hi @londonman and welcome to the community.
I'm sure we'll be able to help if you're having connection problems. Just post some connection stats etc and we'll take it from there.
Cheers
David

Post your Connection Stats etc.

Kind regards,

DanTMan64