This topic

Moving Router to new location

RyanBlakeway — Fri, 27 Nov 2020 11:31:27 GMT

Hi, When i ordered my BT package i selected that i wanted the Router installed to the same place as the old one, however i have since changed my mind and would like it installed upstairs.

Will the engineer still do this? I can't get hold of BT or find the live chat to inform them that this is how i would like it installed.

Re: Moving Router to new location

imjolly — Fri, 27 Nov 2020 11:36:03 GMT

are you getting FTTP and engineer fitting the ONT? if so just speak to engineer when arrives

Re: Moving Router to new location

RyanBlakeway — Fri, 27 Nov 2020 11:37:23 GMT

I've just ordered new Fibre broadband, not sure if they need to be moving sockets or whatever

Re: Moving Router to new location

imjolly — Fri, 27 Nov 2020 11:40:24 GMT

but are you getting fibre to the house or is it fibre to the cabinet and copper to home so you connect router to master socket

do you currently have an openreach phone socket?

Re: Moving Router to new location

RyanBlakeway — Fri, 27 Nov 2020 11:41:24 GMT

I dont believe we have an openreachsocket

Re: Moving Router to new location

imjolly — Fri, 27 Nov 2020 11:56:41 GMT

do you have a current landline phone? is this a new build? do you currently have broadband?

Re: Moving Router to new location

RyanBlakeway — Fri, 27 Nov 2020 12:33:33 GMT

We just switched from 2 decades with Virign.

Re: Moving Router to new location

pippincp — Fri, 27 Nov 2020 13:24:55 GMT

If there is no Openreach line at present just have a word with the engineer.