This topic

Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 12:48:21 GMT

Afternoon all hope you are well.

After a bit of advice. Originally I had a standard ADSL with copper cable phonelines with Sky and was getting download speeds of around 4 to 5mbs when downloading etc... I recently signed up to BT Fibre 900 and had everything installed.

Before the install I ran a speed check and was getting around 40/50 mbs through Sky on the speed check. After the install I then tried again and was getting 250mb download and around 50mb upspeed. Not ideal but better than what Sky was offering. Now when I try it now I am getting 50mb download and 50mb upload.

I have tried numerous checkers and they all come back the same. Am I being massively throttled or is this just my broadband bedding in? Or is something wrong?

I have seen other posts with people getting 900mb download and wondering how that is possible? I am getting no where near that.

Re: Fibre 900 very slow

Anonymous — Mon, 30 Nov 2020 13:00:15 GMT

Hello @honoursword,

@honourswordwrote:
I have tried numerous checkers and they all come back the same. Am I being massively throttled or is this just my broadband bedding in? Or is something wrong?

No BT don't throttle customers, I'm a Fibre 2 customer myself my Internet Connection is perfect. You did say your a new customer didn't you?

--
Kind regards,

DanTMan64

Sent from my PC

__________________________________________________________

PC Specs -

CPU: AMD Ryzen 7 2700X
RAM: Corsair Vengeance PRO 16GB RGB
GPU: NVIDIA GeForce GTX 1070 Founders Edition
M.2 Drive: Corsair Force MP510 240GB
HDD: Seagate Barracuda 1TB 7200RPM
Motherboard: ASUS ROG Strix B450-F Gaming
PSU: Corsair TX650M
Keyboard: Corsair K55 RGB
Mouse: Corsair IRONCLAW FPS Gaming Mouse
Monitor: Dell 75Hz SE2417HGX
OS: Windows 10 Pro: 20H2, OS build - 19042.630
Intel 1GB Ethernet Port on PC

Smartphone: Samsung Galaxy S20 Ultra 5G

Anti-virus: PC protected with BT Virus Protect
Products with BT: BT Fibre 2 (Unlimited) with Landline
Router: BT SmartHub 2 (Will be changing to a third-party one soon)
Router sync speeds from the local Cabinet to my router:

Upload - 66.698mbps
Download - 20mbps

If you like my post or if it helped you, please thumbs up & click on button. If your problem is solved by my post please click button ‌‌.

__________________________________________________________

Re: Fibre 900 very slow

pippincp — Mon, 30 Nov 2020 13:04:59 GMT

@honourswordWired or wireless? All speedtests should be via a wired connection.

The recommended speedtest for FTTP is https://fast.com/

Re: Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 13:06:53 GMT

Afternoon

Yes it is day 5 of my service. As stated it was 250mbs on my first test but has now dropped to 50mbs download and upload. I knew there maybe some bedding in time but I didn't expect a drop like that. Especially when I am paying for Fibre 900.

Re: Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 13:09:14 GMT

Just ran that test 45mbs download, 35mbs upload. This is over a wireless connection to my router from my PC in the same room. Is there a way to test the speed solely to the hub? I dont think it is the wireless connection because as I said I was getting 250mbs on my first day.

Re: Fibre 900 very slow

Anonymous — Mon, 30 Nov 2020 13:14:50 GMT

Hello again @honoursword,

@honourswordwrote:
Just ran that test 45mbs download, 35mbs upload. This is over a wireless connection to my router from my PC in the same room. Is there a way to test the speed solely to the hub? I dont think it is the wireless connection because as I said I was getting 250mbs on my first day.

Never ever do a Speedtest via WiFi because it can affect the resulting speeds. Ethernet is the best for perfect speedtesting.

--
Kind regards,

DanTMan64

Sent from my PC

__________________________________________________________

PC Specs -

Smartphone: Samsung Galaxy S20 Ultra 5G

Upload - 66.698mbps
Download - 20mbps

If you like my post or if it helped you, please thumbs up & click on button. If your problem is solved by my post please click button ‌‌.

__________________________________________________________

Re: Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 13:17:08 GMT

Ok I'll dig out my Ethernet cable and try it with that. Will let you know.

Re: Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 13:22:37 GMT

OK WoW, just plugged my ethernet cable in and was getting around 930mbs. My jaw dropped.

Why is there such a massive difference between ethernet and wi-fi? Do I need a new wi fi card?

Re: Fibre 900 very slow

NigelB72 — Mon, 30 Nov 2020 13:30:39 GMT

@honoursword probably but you still probably won't get full speed as there are so many things that can affect WiFi performance, even the internal hardware of your pc such as memory speed and size, hard drive performance and storage etc etc etc ... The list goes on and on lol

Re: Fibre 900 very slow

Anonymous — Mon, 30 Nov 2020 13:32:02 GMT

Hello again @honoursword,

It's because WiFi can be interrupted & with ethernet there isn't no interruption at-tall. It all depends what WiFi card you got, what is the WiFi card that you've got?

--
Kind regards,

DanTMan64

Sent from my PC

__________________________________________________________

Products with BT: BT Fibre 2 (Unlimited) with Landline
Router: BT SmartHub 2 (Will be changing to a third-party one soon)
Router sync speeds from the local Cabinet to my router:

Upload - 66.698mbps
Download - 20mbps

If you like my post or if it helped you, please thumbs up & click on button. If your problem is solved by my post please click button ‌‌.

__________________________________________________________

Re: Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 13:35:38 GMT

Thanks for your responses guys, appreciate it.

The wi-fi card is nothing special, it is a bolt on to the motherboard so likely a cheap one not very good one. I could put my hand it my pocket and get a decent one but in truth using an ethernet cable is not that much of an issue to be honest.

Re: Fibre 900 very slow

pippincp — Mon, 30 Nov 2020 13:36:22 GMT

Without knowing what wireless card you presently have it's impossible to say if you need areplacement.

It is also worth noting the superhub is not a Wi-Fi 6 device.

A wired connection is always better than wireless.

Re: Fibre 900 very slow

Anonymous — Mon, 30 Nov 2020 13:42:46 GMT

Hello again @honoursword,

I 100% agree with @pippincp on this 👍!

--
Kind regards,

DanTMan64

Sent from my PC

__________________________________________________________

Products with BT: BT Fibre 2 (Unlimited) with Landline
Router: BT SmartHub 2 (Will be changing to a third-party one soon)
Router sync speeds from the local Cabinet to my router:

Download - 66.698mbps
Upload - 20mbps

If you like my post or if it helped you, please thumbs up & click on button. If your problem is solved by my post please click button ‌‌.

__________________________________________________________

Re: Fibre 900 very slow

honoursword — Mon, 30 Nov 2020 13:49:46 GMT

Funny thing is after I disconnected the ethernet cable and went back to wi-fi it jumped to 200mbs. Odd.

Thank you both, I'll stick to my trusty ethernet cable then. Cheers

Re: Fibre 900 very slow

Anonymous — Mon, 30 Nov 2020 13:54:43 GMT

Hello @honoursword,

@honourswordwrote:
Thank you both, I'll stick to my trusty ethernet cable then. Cheers

No worries 😜 happy to help you.

Kind regards,

DanTMan64

Products with BT: BT Fibre 2 (Unlimited) with Landline
Router: BT SmartHub 2 (Will be changing to a third-party one soon)
Router sync speeds from the local Cabinet to my router:

Download - 66.698mbps
Upload - 20mbps

If you like my post or if it helped you, please thumbs up & click on button. If your problem is solved by my post please click button 🤗.