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BT Digital Voice - not yet activated

Vips — Wed, 02 Dec 2020 18:26:05 GMT

Hi,
I’m not sure if I am posting this in the right board, but I have had BT Fibre Broadband since early August 2020 and as part of the deal I signed up to, I was told I would also be eligible for Digital Voice Home Phone.
Almost 4 months on, it appears the service for Digital Voice has yet to be activated. Has anyone else experienced delays as long as this?

When I connect the digital phone, it says ‘No voice service on the hub’. When logging into my account and checking the status of my order, it states: Hub Connected - we’re working on your incoming calls.

Any help on this would be greatly appreciated.

Kind regards

Vips

Re: BT Digital Voice - not yet activated

imjolly — Wed, 02 Dec 2020 18:44:17 GMT

which fibre broadband FTTP or FTTC?

is your phone number in SH2 settings greyed out?

Re: BT Digital Voice - not yet activated

Vips — Wed, 02 Dec 2020 20:36:19 GMT

Hi,

Thanks for your reply.

It’s FTTP. The SH2 manager setting for the phone shows as ‘Not configured’ and is greyed out.

Many thanks

Re: BT Digital Voice - not yet activated

imjolly — Wed, 02 Dec 2020 20:57:50 GMT

As FTTP you need to contact the FTTP TEAM 08005874787

Re: BT Digital Voice - not yet activated

Vips — Wed, 02 Dec 2020 22:08:04 GMT

Thanks and I will do. I did try and ring earlier this afternoon, but the lines were very busy!