Reduced Service at Peak Times?

myissues — Thu, 03 Dec 2020 15:01:46 GMT

Hi,

I have had BT Fibre 2 broadband for a few years with the Superfast hub (5?). Noticed that the speed of the broadband seems to fall a lot at peak times. Is this normal and should it be happening? Ta.

Re: Reduced Service at Peak Times?

imjolly — Fri, 04 Dec 2020 10:03:04 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

can you run btspeedtester and post results must be done with wired connection

https://www.speedtest.btwholesale.com/

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

This topic

Reduced Service at Peak Times?

Re: Reduced Service at Peak Times?