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Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Fri, 04 Dec 2020 19:16:00 GMT

I’m due to get Fibre900 FTTP installed on Monday.

There is a master socket located at the front corner of the house that has multiple connections throughout the property as we used to have two lines into the property.

We currently house the BT SmartHub2 in the hallway where it takes a feed direct from the master socket.

We would ideally like to retain this central position for the new SmartHub2 as it’s housed in a ideal position for Wi-fi connectivity. In addition it sits on top of a sideboard unit that allows me to connect other equipment to the hub.

Any advice?

Has anyone else had this issue and how did you overcome it?

Thanks in advance

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

imjolly — Fri, 04 Dec 2020 19:20:09 GMT

are you getting digital voice when you get FTTP installed?

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Fri, 04 Dec 2020 19:41:37 GMT

No.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Forthay — Fri, 04 Dec 2020 19:51:20 GMT

@Law_Man Our helpful engineer installed the ONT in the middle of the house downstairs where we wanted it. (The line comes in upstairs at the rear). I think so long as the requested ONT location is reasonable the engineers are normally fairly good at accommodating requests. Other options could be a mesh network.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Fri, 04 Dec 2020 20:20:52 GMT

@Forthay I guess I could accept an entry point in the bedroom. Excuse the pun!

There is already a BT socket that we don’t use that is directly attached to the outside wall. I’m assuming that they need to fit the ONT in that location and the SmartHub2 has to directly connect to it.

I have 3 BT mesh discs already installed so I could place one of them in the hallway to allow a central point of connectivity.

Appreciate the feedback.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Forthay — Fri, 04 Dec 2020 21:14:57 GMT

@Law_Man our engineer ran the cabling from the upstairs to downstairs so we could have our ONT where we wanted it in the centre of the house so it doesn't need to be located where the cable comes into the house. All you can do is ask 🙂

Yes, the red wan port of the SH2 needs to be connect to the ONT but you can use your own router if you wanted.

The BT discs should daisy chain so you’ve got a fair amount of flexibility but I wouldn’t have an ONT in the bedroom unless you can hide its flashing lights.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

pippincp — Fri, 04 Dec 2020 21:21:41 GMT

@Law_ManYour telephone sockets have no bearing on your internet connection with FTTP. The ONT connects directly to the fibre optic cable and your hub to the ONT.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Fri, 04 Dec 2020 21:34:07 GMT

Yeah thanks. I thought that would be the case. I just hope I can convince them to install the ONT in the upstairs bedroom which is not far from where the current line enters the property on the ground floor.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Fri, 04 Dec 2020 21:38:14 GMT

@Forthay I’m just concerned that they will use lockdown restrictions in Scotland as an excuse not to cable where I want.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Starwire — Sat, 05 Dec 2020 08:58:45 GMT

Openreach Engineers are allowed to enter people’s homes/businesses for TLOS Faults and or Provision Work no matter what Tier your area is in. Most have been going in still regardless of what type of job it is anyway.

If an Engineer won’t for whatever reason, i.e. he/she or a close family member is High Risk then really their Manager should put them on duties/give them jobs that don’t require access to people’s homes.

Also most are very accommodating when it comes to the placement on the ONT as long as it doesn’t breach any of the safety rules they have to follow.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Forthay — Sat, 05 Dec 2020 14:41:58 GMT

@Law_Man as @Starwire says I think you’ll be fine.

My experience of Openreach engineers are they’re a really helpful bunch.

Enjoy your FTTP when it’s installed! 🙂

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Tue, 08 Dec 2020 10:38:14 GMT

Install went fine. The OpenReach engineer was excellent throughout and installed the fibre cable and ONT box in my preferred location.

Speeds though have not been anywhere near what I purchased. I’m currently getting 200Mbs download when it’s supposed to be 900.

I’m going to wait and see what happens over the next week to see if there is an improvement.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

busterboy1 — Tue, 08 Dec 2020 13:08:30 GMT

@Law_Man

I’m currently getting 200Mbs download when it’s supposed to be 900.

I’m going to wait and see what happens over the next week to see if there is an improvement.

__________________________________________________________________________________________

It really does puzzle me when I read posts like this.

Unless there is a problem behind closed doors it should work at 900 / 110Mbps from the first time you connect like mine did.

I honestly think it must be the Home Hub 2 from what I have read on here and it's time BT sorted this problem out.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

licquorice — Tue, 08 Dec 2020 14:50:28 GMT

Don't forget that FTTP is a contended service. There is only 2.5Gb/s (10Gb/s in some locations) to be shared between up to 32 nodes.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Forthay — Tue, 08 Dec 2020 20:43:27 GMT

@Law_Man Good to hear the install went well, nice result. 😎

Those speeds are woeful. Are they from connecting a laptop directly to the smarthub2 and using fast.com? Note - I only mention fast.com because that’s what BT typically ask the results from.

You could also try connecting a laptop directly to the ont, setting up a PPPoE connection and running a speed test.

I’d also suggest getting on the phone to the FTTP team to mention your concern and say you may want your cooling off period extended if the results don’t improve.

note that unlike FTTC, FTTP doesn’t need time to stabilise.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Law_Man — Tue, 08 Dec 2020 21:47:28 GMT

@Forthay

These speeds are direct to Hub. I managed to get a “maintenance” window tonight to perform a reboot and I saw some improvement, but not the speeds I expected.

Tomorrow is a day off work for everyone in house so I intend to perform more detailed analysis using fast.com.

Is there a set process you could provide a link to for setting up a direct PPPoE connection from laptop to ONT?

Thanks for your help

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

Forthay — Tue, 08 Dec 2020 22:06:55 GMT

@Law_Man I’m not sure I can post a specific link but it’s along the lines of

1. Open network and sharing centre on windows and click set up a new connection or network
2. Connect to the internet (the top option) then click make a new connection Broadband PPPoE
3. Username Internet@btbroadband.com and any password e.g. BT

Also google windows 10 PPPoE, there are loads of great step by step guides.

remember you’re connecting your machine directly to the internet so best have your anti virus and firewall software on. Personally I wouldn’t leave it connected that way for too long.

I’d also use the old Internet Explorer for fast.com and check your upload speeds too and Smarthub 2 firmware version. It might be due an update, if it is sometimes turning the Smarthub off and on can trigger a check and line it up for later on.

Re: Advice required on Fibre900 FTTP Install with multiple connection points in property

busterboy1 — Tue, 08 Dec 2020 22:14:43 GMT

@Forthay very good advise mate.

@Law_Man

If you are like me and follow videos better watch this.

Good luck buddy. 🤗