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slow broadband

lesterlad — Mon, 07 Dec 2020 10:29:12 GMT

on the last 2 days my fibre halo 1 broadband download speed has dropped from around 70Mbps to around 10Mbps today its at 9.2Mbps any suggestions looking for help to fix this problem any ideas ? i have home hub 5

Re: slow broadband

Keith_Beddoe — Mon, 07 Dec 2020 10:57:59 GMT

@lesterlad

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: slow broadband

imjolly — Mon, 07 Dec 2020 11:56:52 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: slow broadband

lesterlad — Tue, 08 Dec 2020 10:57:46 GMT

After close inspection of my hub I discover it has a reset option, which I activated and everything is now back to normal (70Mbps). Thanks to everyone for their help