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Openreach have wrong reference number?..

Newplace — Mon, 07 Dec 2020 14:52:26 GMT

So I placed my home move order on the 16th November, 7 orders later and I am still waiting to be connected to fibre. BT have advised me that the reference number have for my modem (i think) is wrong and they just need to get it updated but are unable to suggest a time frame.

I'm not sure why it has taken so long to establish the issue or why B.T just kept placing orders but wondered if anyone had any advice for things I can do to speed it up as I am currently unable to work (looking into a dongle etc)

Thanks

Re: Openreach have wrong reference number?..

Keith_Beddoe — Mon, 07 Dec 2020 14:59:58 GMT

@Newplace

Welcome to this user forum.

Is this for an FTTP (Direct fibre into your home), and you have one of these already installed?

Re: Openreach have wrong reference number?..

Newplace — Mon, 07 Dec 2020 15:32:29 GMT

Hi @Keith_Beddoe

Yes it is and we have the white modem attached on the wall from the previous home owner., all green lights on. Also had the new hub delivered but that is showing a solid orange light.

Thanks

Re: Openreach have wrong reference number?..

Keith_Beddoe — Mon, 07 Dec 2020 15:33:25 GMT

@Newplace wrote:

Hi @Keith_Beddoe

Yes it is and we have the white modem attached on the wall from the previous home owner., all green lights on. Also had the new hub delivered but that is showing a solid orange light.

Thanks

Then it maybe best to speak to the FTTP team to make sure that its registered against your address. You may need to give them the serial number of the modem.

They are on 0800 587 4787.