This topic

Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Mon, 07 Dec 2020 21:30:20 GMT

It appears that I’m unable to order Fibre 2, and BT believe my max possible speed is around 37Mbps, although my neighbours on either side quote that they are all getting speeds of 75-80 Mbps

checking on the DSL Wholesale checker from Openreach they seem to suggest that I should be able to get a much higher speed if I search with my address, but don’t seem to be able to search with my phone number despite having BT Broadband for a number of years.

I was part of a trial for Digital Voice some time ago and wonder if this might be causing some issues?

Is anyone able to help or give me any guidance?

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

imjolly — Mon, 07 Dec 2020 21:48:44 GMT

You cannot use your phone number in the checker because you are on DV. Your address is the only way

did you try phoning options team 0800800030 and see if they can help you upgrade. Estimate is 66/47mb

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

imjolly — Mon, 07 Dec 2020 22:01:13 GMT

Can you post connection stats from your hub - are you connecting currently at 55mb with a higher attainable speed?

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Mon, 07 Dec 2020 22:07:41 GMT

Is this the info you’re asking for?

Firmware version:v0.21.03.07094-BT

Firmware updated:Tue Sep 8 01:12:12 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:89 days,22 Hours53 Mins18 Secs

Data rate:9.077 Mbps / 42.758 Mbps

Maximum data rate:9.144 Mbps / 44.451 Mbps

Noise margin:7.0 / 3.5

Line attenuation:11.9 / 20.2

Signal attenuation:11.9 / 21.6

VLAN id:101

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Tue, 08 Dec 2020 19:47:35 GMT

Tried calling today but it seems that nobody is really sure where it should be going. One person I spoke to said they would speak to Openreach and come back to me - but nothing yet. Do you have any other ideas?

everyone I’ve spoken to seems to be very confused by the situation!

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

imjolly — Tue, 08 Dec 2020 19:57:07 GMT

Looking at your stats it shows mas attainable is only 44mb and with noise margin down at 3.5db it suggests that G.INP has been activated by DLM and that is as best as you can get with current connection. It may be that your line a some aluminium causing the slower speed than shown by dslchecker

are you connected to the test socket with a filter to see if that improves your connection. You current,y have a great stable conenction

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Tue, 08 Dec 2020 20:16:29 GMT

Our router is actually plugged into an extension from the main socket (I don’t know why anyone ever thought it would be a good idea to put phone sockets in the hall!) however I can move it at least temporarily. If the extension is causing the problem, how long would I need to leave it plugged in there to find out?

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

licquorice — Tue, 08 Dec 2020 20:40:57 GMT

If you plug it in to the test socket so that the extension wiring is disconnected, you should see straightaway.

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Tue, 08 Dec 2020 22:31:15 GMT

Hmm that doesn’t seem to have made any huge improvements.... anything else I can try?

Firmware version:v0.21.03.07094-BT

Firmware updated:Tue Sep 8 01:12:12 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,00 Hours22 Mins07 Secs

Data rate:9.996 Mbps / 43.899 Mbps

Maximum data rate:9.996 Mbps / 44.417 Mbps

Noise margin:6.3 / 3.1

Line attenuation:11.5 / 19.6

Signal attenuation:11.5 / 21.6

VLAN id:101

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

imjolly — Tue, 08 Dec 2020 22:42:49 GMT

are you actually using the test socket with a filter not just the master

do you have any other extension sockets? If so and you are. Connected to the test socket can you check there is no dial tone at any extension socket including the socket you were previously using

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Tue, 08 Dec 2020 23:01:09 GMT

Faceplate removed and using the test socket behind - I noticed there seems to be a lot of movement in the test socket so was hopeful this might explain some of the issues but I think the connection to the Adsl filter is robust

i have digital voice so I’m not sure if I would get a dial tone on any extensions - there doesn’t appear to be any other wiring but I’m not really sure how else I could check

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

pippincp — Wed, 09 Dec 2020 01:10:30 GMT

If you have DV, you won't get a dial tone on any sockets.

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Wed, 09 Dec 2020 08:28:59 GMT

I don’t think there’s any extension wiring but evidence there might have been in the past

i notice that some of the plastic sheathing on the wires inside is split (it’s probably been like this for some time) but could this be contributing to my problem? (It was hard to get a picture but look at the white wire at the bottom closely where it comes out of the main outside cable)

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Wed, 09 Dec 2020 19:12:50 GMT

@imjolly is there anything at all else I can do? (Not sure if you saw the pics above)

Re: Fibre 2 Not Available And Lower Speed Than Neighbours

Millwardt — Thu, 10 Dec 2020 19:48:19 GMT

Just spoke to someone very helpful in the BT faults team, and after going quiet for quite a while (I assume reading all the notes on my account) they straight away offered to send Openreach out to take a look. Fingers crossed they’ll be able to confirm and resolve the issue and I’ll be running at the same speed as my neighbours very soon!