This topic

Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 09:23:09 GMT

A year ago my Broadband download speed was constantly above 65 Mbps. I have a Draytek Modem and Netgear Orbi Router and Satellite which is still the same. In the last 6 months or so my download speed has hovered around the 43 Mbps guaranteed minimum and often below 40Mbps. The last week its been 39Mbps. When I run a test through MyBT in order to report it I always get a 'Sorry we are unable to test your speed' and this has happened for months so I guess its because I am not using a BT Router?

I regularly test my speed using the BT Wholesale Test site and today I get Ping 74ms Download 39.62Mbps Upload 15.73Mbps. I am really getting fed up with paying for something I am not getting and am seriously thinking of going to Sky or Virgin.

Anyone have similar issues and have an answer?

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 09:52:08 GMT

Just to add to the above I get the below results

Re: Broadband Speed Slow

iniltous — Wed, 09 Dec 2020 10:02:01 GMT

Have you connected a ( preferably wired not cordless ) phone into the test port of the master socket and checked for noise ( 17070 and quiet line option ) ?

Have you still got your BT supplied router, perhaps you can reconnect that into the master test port and post the connection statistics, the image you have posted for the predicted speeds is poor ( well I cannot read it anyway ) can you repost it at a better resolution, if it’s you do remember to remove your phone number

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 10:10:42 GMT

I have checked the quiet line and its perfect. I dont have my old router am afraid. will repost the screenshot

Re: Broadband Speed Slow

imjolly — Wed, 09 Dec 2020 10:18:58 GMT

I still have problems reading the dslchecker when I magnify it just blurs

can you post stats from the draytek modem

moving to SKY will make no difference as they use the same connection to your home however virgin is totally different connection

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 11:14:43 GMT

Is this better?

Re: Broadband Speed Slow

pippincp — Wed, 09 Dec 2020 10:55:10 GMT

Much better. Now can you post the connection stats from the draytek.

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 11:14:14 GMT

Ok reposted stats but not sure how to get them from my Draytek 130 Modem.

I think the advantage with Sky may be that they will help me get the correct speed without the threat of £80 charge if no fault found.

Re: Broadband Speed Slow

Keith_Beddoe — Wed, 09 Dec 2020 11:09:16 GMT

@JohnyG

You need to edit both your last posts to remove your phone number, as this is a public forum which can be viewed worldwide and you are likely to receive a lot of spam calls.

Its also against forum rules to post personal details.

BT Retail do not charge if no fault is found. You also get free visits to fix any speed issues, provided you report them right away.

You have to be below your guaranteed minimum connection (not download) speed, to request a visit.

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 12:13:39 GMT

Thanks for the advice Edited version:

Re: Broadband Speed Slow

Keith_Beddoe — Wed, 09 Dec 2020 12:25:31 GMT

If you manage to get the connection speeds from your router, then the connection speed should normally be within range A as shown on the chart. i.e. between 51.2 and 67.9Mbs.

Actual download speeds would be slightly lower than these figures, as there are transmission overheads that need to be included.

A noisy phone line will affect speeds.

BT will probably require you to connect a BT Home Hub to the line, as that is often the only way they will accept speed faults, as they can remote access the home hub to extract information.

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 12:46:25 GMT

As I said I had speeds of 65Mbps for years and my set up and router location has not changed but the last six months its been constantly below 40Mbps and as I showed 39.6Mbps today. This is way below the BT acceptable level and I am just annoyed that I purchase a good router to get whole home coverage before BT offered anything similar and now I need to reconnect a low grade BT router to have them accept its slow. Thats why I am thinking the easiest way is to start over with a new broadband supplier that offers a more acceptable speed.

Re: Broadband Speed Slow

Keith_Beddoe — Wed, 09 Dec 2020 12:58:46 GMT

Its your choice, however your connection is determined by the distance from the cabinet, and the quality of your line. That will remain the same whichever Openreach supplied provider you use, and there is no guarantee you would even get an FTTC connection, if the cabinet is full, as you would lose your existing port.

Your predicted speed may have been adjusted downward, as the result of crosstalk from other circuits connected to the cabinet, as new customers are added.

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 12:55:27 GMT

Well Well well, a few weeks ago BT were advising my lowest speed would be 43Mbps consistantly would result in a compensation. Now my speeds are advised as acceptable between 35 and 39Mbps so that probably answers the question in that BT have generally reduced the speed to my area. They didnt though reduce the monthly charge!! Maybe therefore it is time to move my supplier.

Re: Broadband Speed Slow

licquorice — Wed, 09 Dec 2020 13:01:22 GMT

Changing supplier won't change the laws of physics. Your speed hasn't deliberately been reduced it is a result of line conditions and increased levels of crosstalk from other customers.

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 13:07:25 GMT

I dont think Virgin comes down the same fibre does it?

Re: Broadband Speed Slow

imjolly — Wed, 09 Dec 2020 13:09:42 GMT

virgin is totally different delivery system

any chance stats from draytek see what connection like in more detail

Re: Broadband Speed Slow

JohnyG — Wed, 09 Dec 2020 13:13:13 GMT

So more customers at the same price but sharing the bandwidth so slower speeds. Thats like saying we are only giving you half a litre of petrol when you fill up but its still the same price as the demand is greater at this particular filling station. Then I need to get onto another fibre from maybe Virgin. Not everything comes down the Openreach line. I sell fibre so have a reasonable understanding of the infrastructure.

Re: Broadband Speed Slow

licquorice — Wed, 09 Dec 2020 13:18:59 GMT

@JohnyG wrote:

I sell fibre so have a reasonable understanding of the infrastructure.

Clearly not, if you think crosstalk is the same as sharing bandwidth.

Re: Broadband Speed Slow

licquorice — Wed, 09 Dec 2020 13:21:10 GMT

Have you actually reported a fault and had an engineer visit in an attempt to fix it?