This topic

BT HUB NOT CONNECTING TO WIFI

Will_Union — Wed, 09 Dec 2020 13:46:50 GMT

My BT hub has not been able to connect to WiFi since last night. Every time I reset it the same issue happens. It has a SOLID ORANGE LIGHT on it where the blue light to indicate WiFi connection usually is and a FLASHING RED B underneath the orange light. Please can anyone help me fix this? I have tried everything...resetting the device, swapping the cables, checking our area network status etc and nothing works. I am hoping someone can help with this issue. Many thanks.

Re: BT HUB NOT CONNECTING TO WIFI

licquorice — Wed, 09 Dec 2020 13:51:21 GMT

I think you mean not connecting to Broadband rather than wifi.

You would appear to have a line fault, have you checked for dial tone on the line, have you reported the fault.

Re: BT HUB NOT CONNECTING TO WIFI

Will_Union — Wed, 09 Dec 2020 14:03:40 GMT

Sorry yes I mean connecting to broadband. The line seems to be working fine, if it was a line fault what would the solution be? Thanks

Re: BT HUB NOT CONNECTING TO WIFI

imjolly — Wed, 09 Dec 2020 14:08:39 GMT

if you have a dial tone on landline then dial 17070 option 2 make sure there is no line noise. if you have checked for outages in your area then you need to phone 150 and report fault

Re: BT HUB NOT CONNECTING TO WIFI

licquorice — Wed, 09 Dec 2020 14:09:47 GMT

The solution to a line fault would be an engineer to fix it having reported the fault.

Try connecting the hub in the test socket behind the removable faceplate of the master socket with a filter. If you still have the problem you will need to report it to CS on 0800 800151

Re: BT HUB NOT CONNECTING TO WIFI

Keith_Beddoe — Wed, 09 Dec 2020 14:11:39 GMT

Also check that the phone number that is read out, when you dial 17070, matches your phone number, just in case you have a crossed line.

Re: BT HUB NOT CONNECTING TO WIFI

Will_Union — Wed, 09 Dec 2020 16:40:19 GMT

I have tried the test socket and the outcome was the same, still a solid orange light with a flashing B on the hub. Does this mean it is definitely a line fault? Thanks

Re: BT HUB NOT CONNECTING TO WIFI

pippincp — Wed, 09 Dec 2020 16:56:45 GMT

Which exchange are you on?