https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120248#M1209756 will do and report back! expected similar and was wondering if my expectation was somehow off. Thu, 10 Dec 2020 13:52:34 GMT bastib 2020-12-10T13:52:34Z https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120199#M1209754 <P>Hi all,</P><P>on Dec 2nd i called the support to upgrade my broadband from from Fibre 2 to Full Fibre 900.</P><P>we already have fttp on our house so it really was just supposed to be a switch as the representative told us.</P><P>since that day nothing happened and the order is still open but i've been charged already for my new package on my current bill.</P><P>what are the expected lead times for this switch and can someone help speed this up?</P><P>Many thanks!</P><P>Bastian</P> Thu, 10 Dec 2020 12:32:36 GMT https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120199#M1209754 bastib 2020-12-10T12:32:36Z https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120203#M1209755 <P>Sould be pretty quick. Give the FTTP team a ring. 0800 587 4787</P> Thu, 10 Dec 2020 12:58:08 GMT https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120203#M1209755 pippincp 2020-12-10T12:58:08Z https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120248#M1209756 will do and report back! expected similar and was wondering if my expectation was somehow off. Thu, 10 Dec 2020 13:52:34 GMT https://community.bt.com/t5/Archive-Staging/New-Service-activation-delayed-a-week-only-switched-from-fibre-2/m-p/2120248#M1209756 bastib 2020-12-10T13:52:34Z