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At my wits end - FTTP - 7 months and still nothing

Jetwells — Thu, 10 Dec 2020 12:59:24 GMT

I ordered Fibre Broadband on 23 May. Nearly 7 months later and I still don't have it.

5 or 6 engineers have visited but still no broadband.

All they need to do is fix the flashing PON light on the equipment.

Anyone else have any experience of this can that can help me get this resolved?

Re: At my wits end - FTTP - 7 months and still nothing

pippincp — Thu, 10 Dec 2020 13:03:03 GMT

Ring the FTTP team, they should be able to help. 0800 587 4787

Re: At my wits end - FTTP - 7 months and still nothing

Jetwells — Thu, 10 Dec 2020 13:33:45 GMT

I have rung them every day for the past week. Alas it remains unfixed.

it's a routing/splitter issue requiring no further engineering work. Line needs to be switched from a cottage down the road, to my house. Apparently this can be done completely remotely and quickly.

All the hard yards have been done.

Re: At my wits end - FTTP - 7 months and still nothing

CJT80 — Thu, 10 Dec 2020 13:50:27 GMT

@Jetwells

Maybe its time to lodge a complaint