This topic

Moved BT Hub

BHolmes — Sun, 13 Dec 2020 20:32:36 GMT

We have BT 900 and have moved the router to a different location. Does it matter that we used CAT6 cable and didn’t use the proprietary red Ethernet cable included with the hub?

Because on the BT app it says we are using a third party hub with the CAT6 cable. We are also only getting wired speeds of about 90mbps.

Thanks

Re: Moved BT Hub

pippincp — Sun, 13 Dec 2020 20:37:13 GMT

It should make no difference. I would look at a cable problem.

Re: Moved BT Hub

BHolmes — Sun, 13 Dec 2020 20:51:04 GMT

The cables are wired right if that’s what you was meaning. It does say on some BT help sites that disconnection a few times can put you on a slower line. Which it has been disconnected.

Re: Moved BT Hub

Anonymous — Sun, 13 Dec 2020 21:00:00 GMT

Is there a sharp bend in the cable where it plugs into the hub? if so it may not be making a good contact

Re: Moved BT Hub

BHolmes — Sun, 13 Dec 2020 21:06:15 GMT

No it doesnt have a sharp bend in the cable

Re: Moved BT Hub

Anonymous — Sun, 13 Dec 2020 21:07:28 GMT

Sounds like a faulty cable then

Re: Moved BT Hub

BHolmes — Sun, 13 Dec 2020 21:15:13 GMT

It’s a brand new CAT6 cable

Re: Moved BT Hub

licquorice — Sun, 13 Dec 2020 21:19:34 GMT

Could still be faulty

Re: Moved BT Hub

BHolmes — Sun, 13 Dec 2020 21:23:28 GMT

Is there any way to check if it’s faulty?

Re: Moved BT Hub

Anonymous — Sun, 13 Dec 2020 21:26:36 GMT

Put the hub back where it was, using the cable supplied and re-check your speed. Then connect a laptop or PC to the hub using the suspect cable, run another speed test and compare the results

Re: Moved BT Hub

licquorice — Sun, 13 Dec 2020 21:27:07 GMT

A cable tester, or put the hub back where it was a use the cable to connect a laptop/PC to a LAN port. Is the reduced speed a wired or wireless connection? You may have moved the hub to a location with increased wifi interference if testing with a wireless connection.