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Fault Repaired, Speed hasn't increased

Dangil — Mon, 14 Dec 2020 15:08:03 GMT

I had a fault where the broadband would drop out, an engineer came out about 4-6 months ago & fixed it (bad connection outside somewhere). Its been stable since but the speed hasn't gone back up to what it was, it was around the 10-11 mark but its stuck at just under 7.

I know that doesn't sound like a big drop but when you've got slow connection anyway its makes a difference.

Any ideas as to who I should contact as its not an actual fault, I haven't reset or disconnected the router, the engineer said to leave it connected to sort itself out.

Re: Fault Repaired, Speed hasn't increased

imjolly — Mon, 14 Dec 2020 15:29:28 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Fault Repaired, Speed hasn't increased

Dangil — Mon, 14 Dec 2020 16:32:19 GMT

Re: Fault Repaired, Speed hasn't increased

pippincp — Mon, 14 Dec 2020 18:26:30 GMT

You've removed the exchange and cab number from the checker result. What are they?

Re: Fault Repaired, Speed hasn't increased

imjolly — Mon, 14 Dec 2020 17:58:56 GMT

Your connection time is only 3 days are you still getting drops in connection or are you resetting hub to try and improve speed?

Re: Fault Repaired, Speed hasn't increased

Dangil — Mon, 14 Dec 2020 19:11:24 GMT

I haven't reset the router, it must be disconnecting still. They definitely repaired something last time as it was dropping out every couple of hours. I do live in quite a rural area so maybe there's another fault somewhere.

The exchange is Oswestry, the cabinet is 42

Re: Fault Repaired, Speed hasn't increased

imjolly — Mon, 14 Dec 2020 19:33:25 GMT

That cab appears to be Huawei cab and you could get a small speed boost if DLM activated G.INP but you need a stable connection and if still dropping then it will not happen

Re: Fault Repaired, Speed hasn't increased

Dangil — Tue, 15 Dec 2020 13:39:48 GMT

Ok thanks, I think there must be water getting in somewhere. Its been raining over night & the snr has gone up a touch.

Re: Fault Repaired, Speed hasn't increased

imjolly — Tue, 15 Dec 2020 13:52:49 GMT

the noise margin has increase as the difference between your attainable and actual has jumped up. attainable normally moves up/down/with corresponding changes to noise margin

Re: Fault Repaired, Speed hasn't increased

Dangil — Tue, 15 Dec 2020 16:19:13 GMT

ow right ok, i'll post back once its over 10 days connected.

Re: Fault Repaired, Speed hasn't increased

Dangil — Fri, 18 Dec 2020 15:17:31 GMT

Its disconnected while I was out, I take it I'll need to contact BT to get an engineer to look into it?

Re: Fault Repaired, Speed hasn't increased

imjolly — Fri, 18 Dec 2020 15:32:12 GMT

Your connection speed is well within your expected range from dslchecker so looks ok

you just need to leave connected and after 10/14days stable connection DLM will hopefully activate G.INP which will give a small boost to connection speed

cant see BT doing anything as speed is in expected range

Re: Fault Repaired, Speed hasn't increased

Dangil — Fri, 18 Dec 2020 17:41:25 GMT

ok, thanks for your help. I'll just go down the uso route as its under 10meg.

Re: Fault Repaired, Speed hasn't increased

imjolly — Fri, 18 Dec 2020 17:50:57 GMT

remember the uso also includes speed using your mobile connection

Re: Fault Repaired, Speed hasn't increased

Dangil — Fri, 18 Dec 2020 20:04:03 GMT

Unfortunately I have no mobile coverage so I don't think that'll be a factor. I'll speak to them & see what they say.