This topic

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Tue, 15 Dec 2020 19:20:37 GMT

my internet disconnected and was flashing purple this morning and since then my internet has been poorer then before

im looking for help again

Re: unbelivable ........ beyond belief · lasted for a while

imjolly — Tue, 15 Dec 2020 19:33:19 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Tue, 15 Dec 2020 19:38:12 GMT

nothing changed since david sorted the problem out, ive not even entered the router this is a bt problem

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Tue, 15 Dec 2020 19:42:10 GMT

Re: unbelivable ........ beyond belief · lasted for a while

imjolly — Tue, 15 Dec 2020 20:04:50 GMT

Posting hub stats will show your current speed and noise margin along with other helpful information. It will help the forum mods if they are needed to help

have you tried a hub reset to see if that clears the problem

have you phoned 150?

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Tue, 15 Dec 2020 20:18:21 GMT

ive not rang 150 cos in my mind they couldn't sort my problem out since February ,but David the mod manage to sort it out in a few days, so I'm hoping he can do he's magic again

Re: unbelivable ........ beyond belief · lasted for a while

imjolly — Tue, 15 Dec 2020 20:36:19 GMT

not going to make much progress without posting your hub stats so can see the problem. It may well be nothing to do with previous problem

Re: unbelivable ........ beyond belief · lasted for a while

pippincp — Tue, 15 Dec 2020 23:36:34 GMT

Unbelievable.....beyond belief - that someone requesting help won't post the information to enable help to be given.

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Wed, 16 Dec 2020 12:05:26 GMT

i might have trouble with my internet and i coming here for help.
but i do have a job that also take up my time

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Wed, 16 Dec 2020 12:07:38 GMT

my internet speeds are back up to what they should ill see what this evening brings

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Wed, 16 Dec 2020 21:59:34 GMT

back to how it was ,,come evening ,drops to half the speed so the fix was just a very short fix

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Thu, 17 Dec 2020 17:48:10 GMT

spoke to bt this morning cos my speed doesn't go back to full speed during the the day like it use too, she told me that she can see that im getting 66meg down even tho i was only getting no more then 18 down, what a joke!!!!!!!!!

i connected my phone to my pc and done another speed check ,just to make sure it wasn't my pc acting up and was getting 50 meg down

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Thu, 17 Dec 2020 17:50:52 GMT

plus she told me don't bother using bt speed tester cos it doesn't give the real speed your getting only they can see the real speed lol

Re: unbelivable ........ beyond belief · lasted for a while

imjolly — Thu, 17 Dec 2020 18:02:14 GMT

@stomper1 wrote:

spoke to bt this morning cos my speed doesn't go back to full speed during the the day like it use too, she told me that she can see that im getting 66meg down even tho i was only getting no more then 18 down, what a joke!!!!!!!!!

i connected my phone to my pc and done another speed check ,just to make sure it wasn't my pc acting up and was getting 50 meg down

If you connect your phone to your pc are you still not running the test with the pc Ethernet connection to the hub!

Re: unbelivable ........ beyond belief · lasted for a while

stomper1 — Thu, 17 Dec 2020 18:09:50 GMT

that was with the hub turned off