https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122248#M1209937 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/60821">@AR_Help</a>&nbsp;</P> <P>Did you report it as a landline fault (noisy phone line, unable to make calls) or a broadband fault, as that affects the priority?</P> Tue, 15 Dec 2020 20:35:53 GMT Keith_Beddoe 2020-12-15T20:35:53Z https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122238#M1209935 <P>On Saturday our Broadband went down - it kept dropping and still is doing - even when it is up and running its 1-2mbps at the very best. The landline was crackling and hard to use.</P><P>On Sunday the Landline went down as well - there is no dial tone. I can ring it and the phone rings but there is no sound.</P><P>I have run all the diagnostics - they tell me the fault is outside the property.</P><P>I cannot get an engineer to come until Friday.</P><P>I have tried Chat - they say they are working on it.</P><P>But NOTHING has changed</P><P>Can any moderators look into this please.</P><P>Even just while typing this our broadband disconnected itself.</P> Tue, 15 Dec 2020 20:01:50 GMT https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122238#M1209935 AR_Help 2020-12-15T20:01:50Z https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122241#M1209936 <P>If you have no landline or a very noisy landline then there isn't nothing anybody can do as you need an engineer visit which you have already got for Friday</P> <P>post back if engineer no show&nbsp;</P> Tue, 15 Dec 2020 20:08:00 GMT https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122241#M1209936 imjolly 2020-12-15T20:08:00Z https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122248#M1209937 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/60821">@AR_Help</a>&nbsp;</P> <P>Did you report it as a landline fault (noisy phone line, unable to make calls) or a broadband fault, as that affects the priority?</P> Tue, 15 Dec 2020 20:35:53 GMT https://community.bt.com/t5/Archive-Staging/No-Landline-Dialtone-and-lt-2mbps-Broadband-FOUR-DAYS-and-still/m-p/2122248#M1209937 Keith_Beddoe 2020-12-15T20:35:53Z