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FTTP Activation Date Past - Next Steps?

Jay_C — Thu, 17 Dec 2020 16:22:29 GMT

Signed up to FullFibre100 early December, original activation date set at 10th December. This was pushed to 16th December, which has been and gone. Live chat tell me to talk to activations team (have been on hold numerous times for 30mins+). What actually needs to be done to 'activate' my service?

- Openreach have completed the cabling and installed ONT inside the home. Lights are green.

- Smart Hub 2 has arrived and is hooked up to the ONT. LAN cable connected to WAN port (currently using the grey lead provided by OpenReach rather than the Red ends cable provided by BT, does this matter?).

Re: FTTP Activation Date Past - Next Steps?

Keith_Beddoe — Thu, 17 Dec 2020 16:25:34 GMT

@Jay_C

Give the FTTP team a call. They may need the serial number of the modem.

They are on 0800 587 4787.

Re: FTTP Activation Date Past - Next Steps?

imjolly — Thu, 17 Dec 2020 16:25:48 GMT

Ethernet cable should be ok

have you tried phoning 08005874787 FTTP TEAM?

Re: FTTP Activation Date Past - Next Steps?

Jay_C — Thu, 17 Dec 2020 16:45:05 GMT

Thank you both, I will give them a try in the morning.

Re: FTTP Activation Date Past - Next Steps?

Keith_Beddoe — Thu, 17 Dec 2020 17:09:54 GMT

What lights are showing on the home hub?

Re: FTTP Activation Date Past - Next Steps?

Jay_C — Thu, 17 Dec 2020 20:07:47 GMT

The hub has a solid orange light. The ONT has green lights for PORT, PON & POWER.

Re: FTTP Activation Date Past - Next Steps?

Keith_Beddoe — Thu, 17 Dec 2020 20:43:18 GMT

@Jay_C wrote:

The hub has a solid orange light. The ONT has green lights for PORT, PON & POWER.

Then it just needs activating. The FTTP should be able to help with this.

Re: FTTP Activation Date Past - Next Steps?

sludge — Sat, 27 Feb 2021 01:15:59 GMT

I’m reviving a dead thread here, but what was the outcome of all of this?

I’m in the exact same situation with the same lights and whatnot on my ONT and SmartHub 2.
BT tell me they don’t know what the issue is so curious how your situation turned out.

Re: FTTP Activation Date Past - Next Steps?

Jay_C — Sat, 27 Feb 2021 06:52:19 GMT

If you haven’t already, definitely give the phone number a ring (the FTTP team). The line just needed activating, but there were system issues at both Openreach and BTs end - the team were very helpful in chasing Openreach to get it sorted. I did have to ring a few times though.

Re: FTTP Activation Date Past - Next Steps?

sludge — Sat, 27 Feb 2021 07:53:57 GMT

Ah ok sounds great. Thanks for the reassurance.