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Large Evening Speed Slowdown

Ian — Thu, 17 Dec 2020 17:12:55 GMT

Hi everyone,

I just wanted to pick your brains as I've had good help from here before 🙂

Since about 2 days ago I'm seeing a large slowdown from mid afternoon to all evening in my speeds.
Had solid 66-68 Mbps speeds for years, and now get 30-40 Mbps in the morning and 6-8 Mbps at night.

I've reported it and had a new Hub sent, which arrived today, but has made no difference.
I have an engineer coming on 28th December, but the timed nature of the slowdowns make me think it's exchange congestion, is there any way of finding this out for sure ?

Thanks for any help.

Re: Large Evening Speed Slowdown

licquorice — Thu, 17 Dec 2020 17:29:25 GMT

If your connection (sync) speed remains constant but your download speed drops, there is a distinct possibility it is due to congestion.

Re: Large Evening Speed Slowdown

imjolly — Thu, 17 Dec 2020 17:46:48 GMT

Are you using Ethernet or wireless?

can you run btspeedtester with Ethernet connection and post results Can you run when download ok and again when poor

https://speedtest.btwholesale.com/

which exchange and cab are you on?

Re: Large Evening Speed Slowdown

stomper1 — Thu, 17 Dec 2020 17:55:03 GMT

your sounds like the same has mine you don't live in Milton Keynes do you

Re: Large Evening Speed Slowdown

Ian — Thu, 17 Dec 2020 18:38:31 GMT

Hi,

Thanks for the replies:

Ethernet connection.

BTWholesale Speedtest taken just now:
Download: 6.96 Mbps
Upload: 17.06 Mbps
Ping: 35

Holland on Sea exchange
Cabinet 3

Re: Large Evening Speed Slowdown

Ian — Thu, 17 Dec 2020 18:54:18 GMT

No, Holland on Sea here.

Re: Large Evening Speed Slowdown

imjolly — Thu, 17 Dec 2020 19:19:25 GMT

@Ian

I have asked mods to check your exchange for problems

Re: Large Evening Speed Slowdown

Ian — Thu, 17 Dec 2020 19:21:45 GMT

@imjolly

Thanks, thats much appreciated !

Re: Large Evening Speed Slowdown

StuartH — Thu, 17 Dec 2020 19:52:15 GMT

Hi @Ian

I've dropped you a private message asking for some more information, so we can investigate these speeds in the evening for you.

Thanks

Stuart

Re: Large Evening Speed Slowdown

Ian — Thu, 17 Dec 2020 20:33:50 GMT

Thanks @StuartH , thats very kind of you, I have replied to your message as requested.

Re: Large Evening Speed Slowdown

NeilO — Wed, 30 Dec 2020 13:51:51 GMT

Hi Everyone, I wanted to let you all know that it was a congestion problem affecting the connection which has now been fixed by BT Wholesale so thanks for highlighting this to the moderation team. Cheers