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Speed drop again

L3 — Thu, 17 Dec 2020 18:00:47 GMT

hi guys.

Can you have look at this stats and be tell me what u think. Had a engineer out few months ago said was loop fault and he didn't recommend power line adapters, I've not used them since then and switched to sh2. But connection keeps getting banded. Line only lasts few months before starts to drop speed. This now gone from 46-47, 43999, 39999 now 35

Product code:Smart Hub 2

Serial number:+091298+2012005641

Firmware version:v0.21.03.07094-BT

Firmware updated:Tue Oct 13 12:52:38 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:9 days,00 Hours59 Mins16 Secs

Data rate:7.665 Mbps / 35 Mbps

Maximum data rate:7.661 Mbps / 45.552 Mbps

Noise margin:6.1 / 10.1

Line attenuation:10.7 / 21.3

Signal attenuation:10.7 / 21.5

Thanks guys

Re: Speed drop again

pippincp — Thu, 17 Dec 2020 18:44:27 GMT

Any noise on your line? 17070 option 2.

Re: Speed drop again

imjolly — Thu, 17 Dec 2020 19:26:10 GMT

Certainly looks like a line connection problem with connection dropping from one banded profile to another as problem gets worse

Re: Speed drop again

L3 — Sat, 19 Dec 2020 20:11:36 GMT

Cheers guys.

Should that noise margin be that high. Here it is from today

Data rate:7.665 Mbps / 35 Mbps

Maximum data rate:7.661 Mbps / 45.941 Mbps

Noise margin:5.9 / 10.3

Line attenuation:10.7 / 21.3

Signal attenuation:10.7 / 21.5

Re: Speed drop again

imjolly — Sat, 19 Dec 2020 20:43:56 GMT

Normally noise margin about 6db or lower if G.INP active

your noise margin is high as your connection is seen as unstable and DLM has increased your noise margin and reduced your speed and in fact put you in banded profiles. You have been dropping in banded profiles suggesting a line problem which needs engineer visit

Re: Speed drop again

L3 — Sat, 19 Dec 2020 22:14:14 GMT

I've had bt engineer out before about it last time was 6th june he said was loop fault and changed faceplate. Again before that bt engineer said was hr fault.

End June 2020 was 43999 and I had engineer out beginning June that said was loop fault,faceplate change and couldn't do lift n shift and dlm reset.

June 43999

August 43998

September 39999

November 35

What my next course of action another BT complaint.

Thanks guys

Re: Speed drop again

imjolly — Sat, 19 Dec 2020 22:53:12 GMT

ther is no point in a DLM reset as you have an unstable conenction as can be seen with your reducing connection speed dropping from one banded profile to another. You need to get a stable connection first and that means another engineer visit

Re: Speed drop again

L3 — Tue, 22 Dec 2020 22:10:27 GMT

Should a smart hub 2 do a recycle at 5pm in afternoon ain't it usually 2am.

Product code:Smart Hub 2

Serial number:+091298+2012005641

Firmware version:v0.21.03.07094-BT

Firmware updated:Tue Oct 13 12:52:38 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,05 Hours04 Mins45 Secs

Data rate:7.706 Mbps / 35 Mbps

Maximum data rate:7.706 Mbps / 45.921 Mbps

Noise margin:6.1 / 10.4

Line attenuation:10.7 / 21.4

Re: Speed drop again

pippincp — Tue, 22 Dec 2020 22:23:32 GMT

Any noise on your line? 17070 option 2.

Re: Speed drop again

imjolly — Tue, 22 Dec 2020 22:36:33 GMT

There is no set time for a hub reset especially if there is a problem with line noise