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Green light flashing on ont

10jgreen2 — Fri, 18 Dec 2020 20:32:07 GMT

I’ve had my ont installed, my Activation date was the 07th of December. Openreach failed to turn up so had to reschedule to the 11th December came out it was a failed install as I wasn’t getting light to the ont. Solid red light. Had a field engineer come on the Wednesday had to replace the fibre line and do a reroute due to broken legs on header/ splitter. All good then because openreach has cancelled my order with BT Because of the ont serial number was missing. Even I saw the engineer scan it. Now I have been quoted the 29th of December for service. I’ve seen some mods helping people, getting them sorted with the same problems within minutes.
much appreciated Jordan

Re: Green light flashing on ont

pippincp — Fri, 18 Dec 2020 20:35:03 GMT

The mods here don't deal with FTTP issues. Give the FTTP team a ring in the morning. 0800 587 4787

Re: Green light flashing on ont

10jgreen2 — Fri, 18 Dec 2020 20:36:23 GMT

I already have, that’s the date they have given me. When I took out the order I was guaranteed before Christmas.

Re: Green light flashing on ont

imjolly — Fri, 18 Dec 2020 20:45:51 GMT

As @pippincp all FTTP problems are dealt with by FTTP TEAM on the number posted. Obviously the date you were give was on the assumption there was not a problem with your fibre cable which turn out not to be the case

Re: Green light flashing on ont

10jgreen2 — Fri, 18 Dec 2020 20:47:53 GMT

And now there isn’t

Re: Green light flashing on ont

imjolly — Fri, 18 Dec 2020 20:52:41 GMT

Unfortunately nobody here can help with FTTP connection as all dealt with by FTTP TEAM