This topic https://community.bt.com/t5/Archive-Staging/Internet-speed/m-p/2123581#M1210083 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Sat, 19 Dec 2020 12:45:37 GMT imjolly 2020-12-19T12:45:37Z Internet speed https://community.bt.com/t5/Archive-Staging/Internet-speed/m-p/2123444#M1210082 <P>Hi</P><P>My Broadband speed is very slow. when I checked on btwholesale , it was as mentioned below. But when I check on MYBT app, the speed is good which is definitely wrong as I cannot even watch a video on youtube without interruption !!</P><DIV class="col-12"><DIV class="row"><DIV class="col-12">Basic Speed Test</DIV><DIV class="col-6"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="diaeddin_0-1608334762261.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70384i59B94AB4C3E144AE/image-size/medium?v=v2&amp;px=400" role="button" title="diaeddin_0-1608334762261.png" alt="diaeddin_0-1608334762261.png" /></span><P>&nbsp;</P></DIV><DIV class="col-6"><DIV class="column columncss"><DIV class="col-sm-12 green green-css"><SPAN class="green-css-bb">Broadband</SPAN><SPAN>&nbsp;Speed</SPAN><SPAN>&nbsp;</SPAN><SPAN>Test</SPAN></DIV><DIV class="col-sm-12 green green-css"><SPAN class="green-css-ex">Executed</SPAN><SPAN>&nbsp;</SPAN><SPAN class="green-css-su">Successfully</SPAN></DIV></DIV></DIV></DIV></DIV><DIV class="col-12"><DIV class="row"><DIV class="col-6"><DIV class="card"><DIV class="card-body"><DIV class="row"><DIV class="col-12 col-sm-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="diaeddin_1-1608334762263.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70382iC01771587E9322A2/image-size/medium?v=v2&amp;px=400" role="button" title="diaeddin_1-1608334762263.png" alt="diaeddin_1-1608334762263.png" /></span><P>&nbsp;</P></DIV><DIV class="col-12 col-sm-9 fonthead">PING</DIV></DIV><DIV class="row"><DIV class="col-12">12</DIV></DIV><DIV class="row"><DIV class="col-12">Ms</DIV></DIV></DIV></DIV></DIV><DIV class="col-6"><DIV class="card"><DIV class="card-body"><DIV class="row"><DIV class="col-12 col-sm-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="diaeddin_2-1608334762264.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70381iDE0076D7102A1B1F/image-size/medium?v=v2&amp;px=400" role="button" title="diaeddin_2-1608334762264.png" alt="diaeddin_2-1608334762264.png" /></span><P>&nbsp;</P></DIV><DIV class="col-12 col-sm-9 fonthead">DOWNLOAD</DIV></DIV><DIV class="row"><DIV class="col-12">2.54</DIV></DIV><DIV class="row"><DIV class="col-12">Mbps</DIV></DIV></DIV></DIV></DIV><DIV class="col-6"><DIV class="card"><DIV class="card-body"><DIV class="row"><DIV class="col-12 col-sm-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="diaeddin_3-1608334762264.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70385iBE12EB8B4DEEFC9E/image-size/medium?v=v2&amp;px=400" role="button" title="diaeddin_3-1608334762264.png" alt="diaeddin_3-1608334762264.png" /></span><P>&nbsp;</P></DIV><DIV class="col-12 col-sm-9 fonthead">UPLOAD</DIV></DIV><DIV class="row"><DIV class="col-12">10.50</DIV></DIV><DIV class="row"><DIV class="col-12">Mbps</DIV></DIV></DIV></DIV></DIV></DIV></DIV> Fri, 18 Dec 2020 23:41:59 GMT https://community.bt.com/t5/Archive-Staging/Internet-speed/m-p/2123444#M1210082 diaeddin 2020-12-18T23:41:59Z Re: Internet speed https://community.bt.com/t5/Archive-Staging/Internet-speed/m-p/2123581#M1210083 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Sat, 19 Dec 2020 12:45:37 GMT https://community.bt.com/t5/Archive-Staging/Internet-speed/m-p/2123581#M1210083 imjolly 2020-12-19T12:45:37Z